This page contains useful documents used during the service validation and testing process. If you have any questions or just need some information please contact the owner of the resource.
| Document | Purpose | Owner |
|---|---|---|
| Acceptance Criteria | Input to the service assessment (by Service Operation Manager, CSI manager) | Marcin Wolski |
| User Support Survey | Evaluating service support (by users) | Aleksandra Radulovic |
| System Usability Scale [ source: Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ] | SUS give us global view of subjective assessments of usability. | Szymon Kupiński |
Test Plan description (applicable to any evaluation, test or audit that involves a group of participants) | Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commenced | Branko Marovic |
| Input to the security audit (pen testing and security code audit) | Getting the input to start the audit | Gerard Frankowski Branko Mažar |
| Pre-assessment survey | Grabbing the preliminary information about the service candidate to production | Szymon Kupiński |