Category
Audio
Description
75% percent of support cases are audio related. 188 documented cases at Swedish universities during 2 month!
1. Disable the "Right click anywhere... > Setting" options. Give access to these options under Main menu > Meeting > Preferences. Some of these options may not be important or relevant. I.e we do not understand why it is important that the users have to accept sending audio/video to the server. This is not normal for other systems, and it confuses some users, as the small window for accepting this can be hidden.
2. Remove the Audio Setup Wizard from the Main menu > Meeting menu and put it under the Main menu > Speaker icon AND Main menu > Microphone icon. Next, make the Audio Setup Wizard window pop up automatically when Presenters and Hosts enter the meeting room. It is always a good idea to test audio before starting a meeting.
3. Reduce the Audio Setup Wizard to three windows in stead of 6 windows today. The welcome screen is not necessary. Make it possible to select audio device and test audio out, and set volume, in the same windows. Make it possible to select recording device and make test recording, and set recording volume, in the same window. Third window would be used for the silence test and general settings info.
4. Under Main menu > Speaker icon: make it possible to select audio out device.
5. Under Main menu > Microphone icon: make it possible to select recording device.
6. Under Main menu > Camera icon: make it possible to select camera device.
7. Remove the Main menu > Audio option for Hosts. Enable single speaker mode, can be put under Meeting > Preferences, and the Enable audio for participants can be put under the main menu > microphone option, just like Enable Webcams for participants, is put under the webcam icon.
8. Consider using the speex codec as default and as the only codec. We understand, and also experience ourselves, that it gives the best VoIP. The extra CPU requirements are small in our testing (5%), and that can be balanced out by using a different video resolution as default. Making the speex codec default would remove the option under Enhanced Audio and simplify the user interface. Only very few users know what this option should be used for today. As we understand it, speex codec is supported in flash as well.
9. Consider removing some of the options under Enhanced Audio. I.e. it is difficult for us to see a difference between Fast and Best Audio, performance-wise. And is it really necessary to have both the Full duplex option and the full duplex headphones option?
10. Dynamic registration/update of new or removed audio (i.e. USB) devices in the Audio Setup Wizard interface. Often people play with their audio devices, when they run the Audio Setup Wizard, and they don't understand they need to restart the Wizard to get access to new devices, they have just plugged in.
Status
(Not) Reported to Adobe | Solved