Background
A meeting was held at the GÉANT offices in Cambridge in February 2015 between David Foster (CERN IT and GÉANT board member) and GÉANT Senior Management. It was discussed whether the GÉANT would be prepared to provide a contractual mechanism to allow SWITCH to use CERN based infrastructure for the provision of video conferencing services. The driver for this was the costly support for Cisco MCU systems that SWITCH would incur after expiry of their contract in August 2015.
Since February 2015, GEANT Product Management Team have been working methodically through the necessary steps to deliver such a service to SWITCH, starting with discussions with Vidyo and CERN on the principle of a tri-party agreement for the supply of a managed video conferencing service, using Vidyo licenses hosted on CERN infrastructure.
Through community discussions, it has become clear that some NRENs other than SWITCH would also be interested in taking off-the-shelf, hosted video conferencing services of Vidyo or other vendors' software. Therefore, GÉANT started to investigate whether or not the model that works for SWITCH could be extended to other NRENs. Part of this investigation was to issue a mini survey and analyses the NREN responses who were keen on giving us feedback.
Survey introduction
The following introduction was given to the survey.
The GÉANT project’s WebRTC Task – in conjunction with the open GÉANT Task Force on Web-RTC (TF-WebRTC) – ended up with a set of recommendations for the European research and education community, reported in the Deliverable 12.3 “WebRTC Requirements and R&E Deployment Roadmap”. One of the recommendations is as follows:
“Make the adoption of useful WebRTC services easier by adding them to the GÉANT Cloud Catalogue, with framework agreements where opportune. In particular, make one or more easy to use WebRTC desktop video conferencing services available to all European R&E users through the GÉANT clouds service catalogue, soonest.”
The GÉANT project’s new “Application and Service Delivery Development” team is going to actively look into video conferencing solutions – primarily those supporting the WebRTC protocol and native browser clients – either offered by the NREN community or by commercial partners, out of their own cloud infrastructure or hosted in third-party clouds.
Following a request from the Swiss NREN (SWITCH) to act as the intermediary/reseller for the same video conferencing service that CERN operates for its user community using the Vidyo product, GÉANT have been working with CERN and Vidyo to construct an integrated service bundle for SWITCH where:
- Vidyo provides the video conferencing technology and software.
- CERN provides hosting in their highly reliable cloud infrastructure.
- GÉANT manages end-user licenses, accounts, billing and provides second line support.
- Can scale to multiple thousand concurrent users.
- Up to hundreds of participant in one meeting.
- Licenses are needed for the maximum number of concurrent users and not all the individual users.
- Multi device support: iOS, Android, Windows, MacOS, Linux, room systems.
- Multi protocols and systems support: WebRTC, H.264svc, SIP, H.323, Skype for Business.
The offering
Before deciding to make this specific service bundle more widely available to the NREN community via the GÉANT Cloud Catalogue, we need to understand the likely demand from NRENs to sign up for this particular deal.
Note that, although CERN offered to host the service in their cloud infrastructure, we are also looking into other models where NRENs or GÉANT can provide hosting for Vidyo.
We would appreciate your answers to the following 6 questions about NRENs interest to provide their users with a video conference service, especially this particular Vidyo/CERN/GÉANT deal.
Survey outcome
The survey was announced on the week before the TF-WebRTC task force meeting on 3 May 2016, in Berlin, Germany. There were 11 NREN answers received by the TF-WebRTC meeting and other 3 NRENs answered right after we meeting. 10 responses were received from the active TF-WebRTC community participants and 4 from those NRENs that are not represented in TF-WebRTC.
Summary of answers
There is a clear trend of migrating from traditional H.323/SIP hardware based VC systems to Web-based RTC software solutions.
The "Other" category mostly represents the cases where the traditional and the new service types co-exist and/or interoperate.
Most of the NRENs are willing and able to host video conferencing services (any type) in their own infrastructure (85.7%).
This does not necessarily mean that any hosted solution would not be interesting for them, this is just the fact that they are technically capable.
Some NRENs would be happy to take video conferencing services from other partner NRENs (and presumably from GÉANT and/or other community members), others not.
No extremes in this case, the community is pretty much divided into two almost equal groups. (57% more likely, 43% less likely). The usual build vs. buy division is reflected here.
Asking about the specific Vidyo/CERN/GÉANT service, it is "less likely" or "no" that NRENs would take it. (71.4%).
2 answers are definitely not and 4 answers are more likely. The detailed analysis below attempts to explain the main reasons behind the results.
Detailed analysis
1) Looking more into the details, it turns out that LITNET, HEAnet, JISC and NIIF already have Vidyo services. HEAnet and JISC are sharing the same Vscene/Vidyo service of JISC.
- What I learned off-line is that HEAnet would be interested in comparing the JISC Vscene/Vidyo offer with the Vidyo/CERN/GÉANT offer.
- Both NIIF and JISC would be interested in integrating their existing Vidyo services with a third-party service but only for offloading peek demands from their own service to the other. Kinda back-up/extension if you like.
2) There were only 3 NRENs being more positive about the Vidyo/CERN/GÉANT deal specifying their needs:
- RENAM: 15 institutions - 2,500 users
- LITNET: 20 institutions - 10,000 users
- HEAnet: 30 institutions - 10,000 users
These numbers clearly show that the current deal is not scalable without tendering procurement!
Counting with 10:1 ratio (CERN info) this demand represents 2250 Vidyo licenses per year, counting with 50:1 ratio (Internet2 info) this is 450 licenses per year.
Remember we can only buy about 500 licenses without procurement and SWITCH already blocks 50 and potentially an extra 50 soon.
3) I also got some informal feedback on pricing. Most of the people who I talked to told me that 1000 EUR/license/year is expensive!
A realistic price that some of them could imagine would be about 500-600 EUR/license/year in case of a hosted solution. This is understandable as most of them would only use it for back-up/extension purposes.
Conclusions
1) The specific Vidyo/CERN/GÉANT service is not favourable by most of the NRENs, as is.
2) It is not scalable without tendering procurement so it cannot be offered to other NRENs, as is.
3) I would not recommend to make it available via the GÉANT Cloud Catalogue as we could easily run into scalability and other national legal issues.
Further work
What I'm hearing from the community is that we have to separate the two things:
a) vc software license offers (provided by commercials)
b) tenancy/hosting offers (provided by NRENs)
There is a need for a joint EU tendering procurement for vc software licenses that is general enough to allow multiple vendors to answer and to be selected. This would give a choice to our community that is legally safe.
(BTW, CERN has to re-procure in two years. If we'll be faster with our joint tendering-procurement than that, they would be interested in buying from us.)
Hosting options can be clarified separately later.