Service Description
Definition
Users
Current status
Service Documentation
User Guides
- user facing documentation (web sites etc.)
Operational Guide
- Application management requirements
- day to day service management
- Update processes
- Define who triggered the update, how its testes and how it is implemented
- Software version updates
Deployment Guide
- Infrastructure Hosting Requirements
- VMs
- Hardware and network requirements
- CPUs
- RAM
- Storage
- Network Connectivity
- High Availability and backup
- Monitoring
- Firewall and Accessibility needs
- System Administration Requirements
- Operating system
- Standard software requirements
Deployment process
FAQs
Others
- Describe customer support process
Validation Areas
Functional Testing
Quality Testing
Security Validation
Documentation Validation