Individual service components are monitored from a dedicated Nagios instance operated by SUNET ops.
The overall service availability is monitored from the pingdom.com platform from multiple locations world wide. Pingdom checks from notrhamerica/europe are integrated with public status pages delivered by status.io platform and available at https://status.seamlessaccess.org
Pingdom.com and status.io platforms are procured for SeamlessAccess needs, and admins are SA ops team. The owner should be transferred to the SA ops team shared account.
# | Metric name | Is KPI? | Description | Current visibility | Methods and tools | Frequency/period | Target | Events and alerts | Processing of results | Responsible |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | SeamlessAccess Service | HTTPS uptime and response time of service.seamlessaccess.org | https://status.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||
| 2 | SeamlessAccess Service | Page speed of service.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||
| 3 | SeamlessAccess Metadata | HTTPS uptime and response time of md.seamlessaccess.org | https://md.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||
| 4 | SeamlessAccess Metadata | Page speed of md.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||
| 5 | SeamlessAccess website | HTTPS uptime and response time of seamlessaccess.org | https://seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team after 2 minutes from the region northamerica+europe instantly from the region asiapacific and latinamerica | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||
| 6 | SeamlessAccess website | Page speed of seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team |