Individual service components are monitored from a dedicated Nagios instance operated by SUNET ops.
The overall service availability is monitored from the pingdom.com platform from multiple locations world wide. Pingdom checks from notrhamerica/europe are integrated with public status pages delivered by status.io platform and available at https://status.seamlessaccess.org
Pingdom.com and status.io platforms are procured for SeamlessAccess needs, and admins are SA ops team. The owner should be transferred to the SA ops team shared account.
# | Metric name | Is KPI? | Description | Conceptual level | Aspect(s) | Current visibility | Methods and tools | Frequency/period | Target | Events and alerts | Processing of results | Responsible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | SeamlessAccess Service | HTTPS check and uptime of service.seamlessaccess.org | https://status.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||
| SeamlessAccess Service | Page speed of service.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | |||||
| 2 | SeamlessAccess Metadata | HTTPS check and uptime of md.seamlessaccess.org | https://status.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||
| SeamlessAccess Metadata | Page speed of md.seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | |||||
| 3 | SeamlessAccess website | HTTPS check and uptime of seamlessaccess.org | https://status.seamlessaccess.org | Monitored by Pingdom from 3 world regions: northamerica+europe, asiapacific, latinamerica, Feeds status.io with results from norhtamerica+europe | 1 minute | If down, sends email to SA ops team | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||
| 4 | SeamlessAccess website | Page speed of seamlessaccess.org | Internally within pingdom | Various page speed and quality checks by pingdom | 30 minutes | - | Pingdom sends monthly report to SA ops team | SeamlessAccess ops team | ||||
| 5 |
Historical Data
Metric name | Start date | End date | Baseline | Target | Measured | Chart |