• Created by Unknown User (pieter.hanssens@belnet.be), last modified on Jan 10, 2011

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= Convention for labels =

  • no caps
  • only spaces between words

== Different Work Items ==

* taxonomy

* front end

* tools

* collaboration

* best practice

* liaison

== Generic Labels ==

* personnel

* workflow

* procedures

* call intake

* IVR

* call duration

* SLA

* third parties

* RMA

* incident

* change

* contact

*

  • No labels