Please describe service metrics by populating the table in line with these instructions.
# | Metric name | Is KPI? | Description | Conceptual level | Aspect(s) | Current visibility | Methods and tools | Frequency/period | Target | Events and alerts | Processing of results | Responsible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | ||||||||||||
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| 3 | ||||||||||||
| 4 | ||||||||||||
| 5 |
Historical Data
Metric name | Start date | End date | Baseline | Target | Measured | Chart |