-- draft --
1. Purpose
goal is to evaluate the service level, recognise excellence and identify possible weak spots all in order to maintain and improve the overall quality of the service
2. Rules & Process
once a year - initial audit (2 months) + audit for those who failed (1 month)
requirements and recommendations = norms = MUST, SHOULD, MAY
audit marks:
- NRO passes: all MUSTs obeyed
- NRO is good: all MUSTs + all SHOULDs obeyed
- NRO is excellent: all MUSTs + all SHOULDs + all MAYs
audit results:
- rewards and sanctions
audit tools:
- self assessment
- automatic via monitoring tools
- manual assessment by the OT / audit team
audit process:
- initiated by the eduroam OT
- NRO admins fill in the web form (monitor.eduroam.org/audit)
- OT provides data via manual audit or monitoring tools
- OT publishes final results (only final mark per NRO is publicly available
3a. Requirements and recommendations
| # | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1 | policy (Ch 6) | NRO has signed the appropriate version of the policy | MUST | OT checks in official archive |
| 2 | policy (not Ch 6) | NROs should appoint at least one representative to the eduroam SG | SHOULD | Check mailing list membership and meeting participation |
| 3 | policy (not Ch 6) | The use of RADIUS/TLS is recommended | RECOMMENDATION | Check server configuration and issued certificates |
| 4 | policy (not Ch 6) | Scheduled maintenance work performed by the NRO within the respective federation should be announced two (2) days in advance through the SG mailing list. For unscheduled maintenance the announcement should preferably be made 24 hours in advance. Policy says 24 working hours but 24 working hours is more than 2 days !?! A ticket on TTS should be opened by the respective NRO representative, and closed with a short comment on the performed action. | SHOULD | OT checks SG mailing list archive and TTS as well as outages in the FTLR connections from the monitoring systems |
| 5 | policy (not Ch 6) | NROs should regularly report to the OT about the number and type of security incidents | SHOULD | OT cross-checks its archives with other security incident archives |
| 6 | policy (not Ch 6) | Malfunction in a member federation should be announced through the SG mailing list. A ticket on the TTS should be opened by the respective NRO representative and closed with a short comment on the performed action | SHOULD | Check mailing list archives and possible other sources (including social media) regarding malfunction reports. |
| 7 | policy (not Ch 6) | Participating federations are encouraged to check sent VLAN attributes (Tunnel-Type, Tunnel-Medium-Type, Tunnel-Private-Group-ID) , and to investigate whether the sender is sending these attributes inadvertently or not, and then take appropriate action. | SHOULD (encouraged) | Check sent VLAN attributes and contact institutions directy to check if the NRO has been in contact regarding this. |
| 8 | policy (Ch 6) | Violation of the Policy declaration MUST be reported to the OT, and MUST be presented to the SG and escalated to the NREN PC in serious cases. | MUST | Check forums and social media etc and cross-check with OT and SG mailing list archives & meeting minutes. |
| 9 | policy (Ch 6) | Establish the necessary infrastructure for eduroam, and ensure that it is maintained according to the eduroam service requirements and best practices | MUST | Check RADIUS server configuration and version number |
| 10 | policy (Ch 6) | Establish user-support service for its end users, as explained in Section 5.1 in the eduroam policy, “User Support Processes” | MUST | Check reported cases to identify the flow |
| 11 | policy (Ch 6) | Participate in the work of the SG | MUST | Check mailing list membership and meeting participation |
| 12 | policy (Ch 6) | Provide the information for the eduroam database | MUST | Check eduroam database |
| 13 | policy (Ch 6) | Establish and maintain a website, including information with respect to the participating institutions, as well as practical information on how to use eduroam. | MUST | Check if website is present |
| 14 | policy (Ch 6) | The national eduroam website should be available in English | SHOULD | Check if website is present |
| 15 | policy (Ch 6) | Provide trustworthy and secure transport of all private authentication credentials (i.e.passwords) that are traversing the eduroam infrastructure. | MUST | Check server configuration |
| 16 | policy (Ch 6) | Ensure that user credentials stay securely encrypted end-to-end between the user’s personal device and the identity provider when traversing the eduroam infrastructure. A rationale for this requirement can be found in Appendix A of the eduroam policy. | MUST | Check server configuration |
| 17 | policy (Ch 6) | Ensure that eduroam servers and services are maintained according to the specified best practices for server build, configuration and security, with the purpose of maintaining a generally high level of security, and thereby trust in the eduroam Confederation. | MUST | Check server configuration and practices used. |
| 18 | policy (Ch 6) | AAA server: RADIUS datagram processing to and from the ETLRS, as per RFC2865 or any other of the recommended transports (e.g. RADIUS/TLS). The server MUST be able to proxy RADIUS datagrams to other servers based on contents of the User-Name attribute. | REQUIRED/MUST | Check server configuration |
| 19 | policy (Ch 6) | AAA server: RFC3580 (EAP over RADIUS). The server MUST proxy EAP-Message attributes unmodified, in the same order as it received them, towards the appropriate destination. | REQUIRED/MUST | Check server configuration |
| 20 | policy (Ch 6) | AAA server: The server MUST generate F-Ticks and send them to the monitoring infrastructure. | REQUIRED/MUST | Check received F-ticks and/or server configuration |
| 21 | policy (Ch 6) | If dynamic RADIUS routing (see eduroam policy Section 2.1.1.2) is used by the individual SPs, then it is the responsibility of the respective NRO to ensure that appropriate F-Ticks are sent to the monitoring infrastructure, either by enforcing that the SPs send them to the monitoring infrastructure themselves, or by collecting information of the authentication events and sending these on to the monitoring infrastructure on the SP’s behalf. | REQUIRED/MUST | Check issued certificates for dynamic routing and F-Ticks from corresponding SPs |
| 22 | policy (Ch 6) | The server MUST be setup to allow monitoring requests from the monitoring service | MUST | Check server configuration and monitoring results |
| 23 | policy (Ch 6) | All relevant logs MUST be created with synchronisation to a reliable time source (GPS or in its absence NTP/SNTP) | MUST | Check server configuration |
| 24 | policy (Ch 6) | The server(s) MUST respond to ICMP/ICMPv6 Echo Requests sent by the confederation infrastructure and confederation monitoring service | MUST | Check monitoring results and/or server configuration |
| 25 | policy (Ch 6) | NRO MUST set up a web server in order to publish information about the eduroam service. | MUST | Check if website is present |
| 26 | policy (Ch 6) | The address of the web server with information about the eduroam service SHOULD be www.eduroam.<tld>. | SHOULD | Check if web site exists Note from MOL: have encountered many organisations that are prevented by policy from registering a TLD-level domain, but they can always do tld/eduroam... |
| 27 | policy (Ch 6) | An NRO’s web server MUST provide data in XML format, based on the specification defined by the SG, and available at http://monitor.eduroam.org/database | MUST (soon outdated xml → json) web page → https://monitor.eduroam.org/fact_eduroam_db.php  | Check if data exists |
| 28 | policy (Ch 6) | AAA server: RFC2866 (RADIUS Accounting). The server SHOULD be able to receive RADIUS Accounting packets if a service provider opts to send that data. | SHOULD | Check server configuration Note from MOL: accounting packets may include GDPR-sensitive data. On govroam we have elected to NOT accept accounting packets... |
| 29 | policy (Ch 6) | AAA server: RFC2866 (RADIUS Accounting). If RADIUS Accounting is supported, RADIUS Accounting packets with a destination outside the federation MUST NOT be forwarded outside the federation, and MUST be acknowledged by the FLRS. | MUST | Check server configuration |
| 30 | policy (Ch 6) | A RADIUS/TLS endpoint open for connections from all other eduroam participants to enable the receiving end of RADIUS/TLS dynamic discovery. | RECOMMENDED | Check issued certificates and server configuration |
| 31 | policy (Ch 6) | A DNS-based discovery module for outgoing RADIUS/TLS dynamic discovery. | RECOMMENDED | Check issued certificates and server configuration |
| 32 | policy (Ch 6) | Servers SHOULD be highly available, for example, by deploying multiple separate servers in a failover configuration in different IP subnets on different physical locations. | RECOMMENDED | Check server number, location and configuration (including IP addresses) |
| 33 | policy (Ch 6 | Logs of all authentication requests and responses SHOULD be kept. The minimum log retention time is six months, unless national regulations require otherwise. The information in the requests and responses SHOULD as a minimum include: The time the authentication request was exchanged. The value of the User-Name attribute in the request ('outerEAP-identity'). The value of the Calling-Station-Id attribute in authentication requests. The result of the authentication. The value of Chargeable-User-Identity (if present in Access-Accept message). | RECOMMENDED | Check server configuration and logs |
| 34 | policy ( Ch 5.7) | The NRO must provide the following data to the eduroam OT: Estimated coverage inside the member federation Report on maintenance activities (should perhaps not be included) | MUST | Check eduroam database and mailing list archives/ticketing systems |
3b. Secondary Requirements and recommendations (MOL)
| # | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1 | Use the right SSID | NROs MUST ensure all members only deploy the service under the 'eduroam' SSID. Non-compliant networks MUST NOT be labelled 'eduroam' or anything similar to avoid confusion for visitors. The eduroam SSID MUST NOT be shared with other network services. | MUST | |
| 2 | Permit 802.11 only | NROs MUST ensure members offer eduroam ONLY on 802.11-based wireless media (i.e. NOT over bluetooth etc). | MUST | |
| 3 | Maintain an audit trail | NROs MUST ensure that they and their members retain authentication and DHCP logs for <period defined in central policy?> to enable the cooperative resolution of identity in the event of abuse of eduroam | MUST | |
| 4 | Prevent credential sharing | NROs MUST ensure that all their members enforce the policy that credentials SHOULD NOT be shared between users (or devices where device authentication is used). Automated monitoring of high numbers of simultaneous logins may help with this. | MUST | |
| 5 | Standardise end-user access | NROs MUST ensure all members offer eduroam users access to the minimum standard ports and protocols <specified in ???>, such that the baseline services (web email and VPN) are consistently available. | MUST | |
| 6 | Ensure physical security | NROs must advise their members that WiFi APs and cabling SHOULD be be secured as much as possible (e.g. to restrict opportunities to introduce network taps or other tampering). All servers MUST be hosted in a secure environment. | MUST | |
| 7 | Manage shared secrets | RADIUS shared secrets MUST have sufficient entropy (16+ characters), and MUST NOT be reused (each RADIUS server must have a unique shared secret for each trust relationship it participates in) | MUST | |
| 8 | Provide physical signage | NRO advises member organisations to deploy physical signage in areas where eduroam is available (e.g. to assist visitors with medical prosthetics) | SHOULD | Evidence: copy of documentation/web page |
| 9 | Publish locations | NRO ensures all member venue location data is added to the eduroam database (for use in maps etc.) | SHOULD | |
| 10 | Offer a web presence | NRO and members SHOULD publish a site at (tld)/eduroam documenting eduroam activities and locations in their NREN. NB differs from policy, which mandates www.eduroam.tld | SHOULD | Evidence: URL/screenshots |
| 11 | Ensure you are contactable | NRO has arranged 365 cover of all named contact points (mail and phone redirects for leave etc) | SHOULD | |
| 12 | Use the CAT | NRO SHOULD maintain a CAT adminstrator/config for its own staff and also recommend CAT usage to all members. Wherever possible, CAT SHOULD be used to assist with client deployments. | SHOULD | |
| 13 | Provide administrator training | NRO SHOULD provide eduroam training to member organisations (either directly or through a third party) | SHOULD | |
| 14 | Provide end-user education | NRO and members SHOULD implement training for end users on the expected legitimate behaviours of eduroam systems. Many attacks rely on incorrect user responses to inappropriate service behaviours such as password requests, certificate mismatch warnings etc. | SHOULD | |
| 15 | Ensure clarity | NRO members SHOULD act to minimise any possibility of confusion between eduroam and other guest services they may offer (e.g. to prevent credentials being inappropriately presented) | SHOULD | |
| 16 | Select a certificate type | NRO and members SHOULD undertake a risk-based selection of private vs. public CAs for their RADIUS infrastructure. Private is usually preferrable. | SHOULD | |
| 17 | Select an EAP Type | NRO should advise members that they SHOULD use at least one of TLS, TTLS, EAP-FAST or PEAP (see reference 9) | SHOULD | |
| 18 | Use anonymous outer identities | Where supported by the EAP type and the supplicant, it is strongly recommended that anonymous outer identities SHOULD be used. (see reference 10) | SHOULD | |
| 19 | Enable CUI | Chargeable User Identity (CUI) SHOULD be implemented to enhance accountability of end user bahaviour by pseudonymous means. | SHOULD | |
| 20 | Implement certificate revocation | If an EAP type which uses client side certificates is used (e.g. EAP-TLS), a robust revocation process SHOULD be in place to cover loss, theft or compromise of devices. | SHOULD | |
| 21 | Implement rogue AP detection | Where available, NRO and members SHOULD monitor for rogue access points. IF possible, automated suppression of rogues SHOULD be implemented. | SHOULD | |
| 22 | Implement wireless IPS | Where available, NRO and members SHOULD implement Wi-Fi Intrusion Prevention Systems (IPS) to detect AP spoofing, malicious broadcasts etc. | SHOULD | |
| 23 | Operate to default deny | NROs SHOULD advise all members to operate a default deny policy on all firewalls and access control lists, only granting specific traffic types that are required and have been risk assessed to pass. | SHOULD | |
| 24 | Deprecate manual configuration | Where CAT-assisted end user device configuration is not possible, it SHOULD NOT be undertaken by the end user. Administration staff should undertake such configuration to ensure it is correctly completed. Manual configuration is not recommended. | SHOULD NOT | |
| 25 | Provide maps | Websites MAY includes graphical maps of accessible locations, noting additional services such as charging points | MAY | |
| 26 | Maximize eduroam coverage | NROs SHOULD/MAY provide an eduroam proxy RADIUS server to enable interested SPs outside the community to offer eduroam in their network. | SHOULD/MAY | (Added by WBK) |
| 27 | Enable collaboration | NROs SHOULD/MAY enable collaboration between the eduroam-enabled institutions by the use of conferences, email lists and/or Slack channels | SHOULD/MAY | (Added by WBK) |
3c. Technical requirements and recommendations (MOL)
| # | Name | Description | Status | Tools |
|---|---|---|---|---|
| 1 | Deploy a Firewall | A layer 4 firewall MUST separate all internet-facing RADIUS servers and the internal network. Access must be controlled and monitored. | MUST | |
| 2 | Allow ICMP | Firewalls MUST permit ICMP to allow centralised monitoring of RADIUS servers | MUST | |
| 3 | Limit admin access | System administration (RADIUS and associated systems) MUST be preformed over a private internal network ONLY. | MUST | |
| 4 | Assess connectivity risks | All protocols permitted access to the servers MUST be risk-assessed (e.g. SMB and RDP may present security risks) | MUST | |
| 5 | Regulate external port access | A deny-all policy MUST be applied, permitting only the minimum ports necessary for authentication (e.g. UDP 1812, Status-Server 18121, TCP 2083 if RadSec is used). UDP 1645 MUST NOT be used. | MUST | |
| 6 | Regulate Internal port access | A deny-all policy MUST be applied, permitting only the minimum ports necessary for administration functions (e.g. TCP 3389 for RDP or TCP 22 for SSH) | MUST | |
| 7 | Undertake patch management | All server operating systems and applications MUST be kept fully patched and up to date (SysAdmins must apply risk assessment criteria to deciding whether to deploy early patches against zero-day exploits or to follow stable releases) | MUST | |
| 8 | Ensure consistent timestamps | All servers MUST be configured against the same time-synched NTP server to minimise issues with log reconciliation. | MUST | |
| 9 | Make back-ups | All servers and configuration files MUST be regularly backed up (as a minimum after every configuration change) | MUST | |
| 10 | Conduct monitoring | Servers MUST be configured to detect and log rogue behaviour such as password brute forcing. Where automated defence is possible, it SHOULD be deployed (e.g. increasing authentication back-off times) | MUST | |
| 11 | Retain authentication logs | All authentications to eduroam infrastructure systems MUST be logged. Such logs may constitute personal data and MUST be managed in a GDPR-compliant way. All such logs should be timestamped against a synced NTP source and held for a minimum of <central policy specified period?>. | MUST | |
| 12 | Enable Alerts | Servers MUST be configured to send alerts (with copies of logs) to SysAdmins so that incidents can be detected dn responded to in real time. Alert systems should be regularly tested for effectiveness. | MUST | |
| 13 | Deploy secure CA servers | CA servers MUST be hosted on a dedicated, locked-down server in a secure location, configured for minimum user access. Such servers SHOULD have a fully qualified domain name, although this MAY not be published through DNS. | MUST | |
| 14 | Enable Message-Authenticator | Where supported, the Message-Authenticator attribute MUST be enabled to prevent IP spoofed fake message injection. (see reference 8) | MUST | |
| 15 | Adopt AES | eduroam wi-fi services MUST implement WPA2 Enterprise with the use of the CCMP (AES) algorithm | MUST | |
| 16 | Don't intercept traffic | NROs and members MUST NOT deploy interception technology or otherwise monitor the content of visitor or roaming traffic (e.g. do not use TLS or SSL interception proxies) | MUST NOT | |
| 17 | Disable PAP | Password Authentication Protocol MUST NOT be used between access points and RADIUS servers | MUST NOT | |
| 18 | DIsable SPAP | Shiva Password Authentication Protocol MUST NOT be used, as their encryption is reversible (see reference 7) | MUST NOT | |
| 19 | Disable MS-CHAPv1 | Challenge Handshake Authentication Protocol is considered weak and MUST NOT be used. | MUST NOT | |
| 20 | Disable WPA-TKIP | The WPA specification MUST NOT be supported and the TKIP algorithm MUST NOT be employed in eduroam services | MUST NOT | |
| 21 | Suppress Accounting | RADIUS accounting messages MUST NOT be forwarded to the eduroam international RADIUS Proxies. They may contain potentially sensitive information and therefore GDPR compliance duties. NB: conflicts with existing policy, which states it SHOULD be supported. | MUST NOT | |
| 22 | Secure RadSec server identities | If RadSec is used, X.509 certificates must be used to identify RADIUS servers | MUST (optional) | |
| 23 | Deploy dedicated servers | NRO-level RADIUS servers SHOULD be dedicated to the task, not supporting other local or national services, in order to reduce their attack surface. | SHOULD (MUST?) | |
| 24 | Suppress VLAN attributes | Dynamic VLAN attributes SHOULD NOT be sent in Access-Accept replies to the NRPS. | SHOULD NOT (MUST NOT?) | |
| 25 | Adopt network segmentation | Network segmentation SHOULD be considered, placing roaming users into a separate segment to local organisation users. | SHOULD | |
| 26 | Deploy VLAN spoofing countermeasures | the visitor network design SHOULD prevent devices from mailiciously placing themselves into unauthorised VLANs | SHOULD | |
| 27 | Conduct external penetration testing | NROs SHOULD regularly conduct vulnerability assessment of internet-facing eduroam infrastructure. | SHOULD | |
| 28 | Conduct internal vulnerability testing | NROs SHOULD regularly conduct vulnerability testing from within the internal network of eduroam infrastructure. | SHOULD | |
| 29 | Separate non-eduroam guests | NRO and its members may offer a public guest Wi-Fi service for those unable to access eudroam; such users SHOULD be provisioned onto a separate network from eduroam visitors, with its own authentication, monitoring, and anti-circumvention measures. | SHOULD | |
| 30 | Incorporate redundancy | NRO-level RADIUS servers SHOULD be deployed in a redundant, diverse configuration to maximise availability and meet SLAs | SHOULD | |
| 31 | Deploy hardened servers | NRO-level RADIUS servers SHOULD be hardened to recognised best practice standards (includes secondary/backup RADIUS, certificate servers etc.) | SHOULD | |
| 32 | Adopt encrypted comms | NRO SHOULD recommend to members that they use a VPN to protect communications between Access Points and the RADIUS server. | SHOULD | |
| 33 | Set Operator-Name | Where possible, NRO and members SHOULD ensure all Access-Request packets proxied to the NRPS contain the Operator-Name attribute correctly set to the relevant realm. | SHOULD |
4. References
| # | Reference | URL |
|---|---|---|
| 1 | eduroam Compliance Statement | https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf |
| 2 | European Confederation eduroam policy | https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-194_eduroam-policy-for-signing_ver2-4_1_18052012.pdf |
| 3 | eduroam Service Definition | https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-192_eduroam-policy-service-definition_ver28_26072012.pdf |
| 4 | Jisc govroam code of practice: | 20171124 code of practice v2(4).pdf |
| 5 | UK NIST security standards | https://nvd.nist.gov/ncp/repository |
| 6 | UK CIS security standards | https://www.cisecurity.org |
| 7 | SPAP vulnerability | https://technet.microsoft.com/en-us/library/dd197599(v=ws.10).aspx |
| 8 | RADIUS EAP support (re. Message injection) | http://www.networksorcery.com/enp/rfc/rfc3579.txt |
| 9 | EAP Types | https://en.wikipedia.org/wiki/Extensible_Authentication_Protocol |