Convention for labels

• no caps, except acronyms
• no spaces between words, use "-"
• labels will be structured in a hierachical way
• labels can be optional or mandatory
• all proposed labels are in bold

Different Work Items (mandatory)

• taxonomy
  • this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
• front-end
  • this item focusses on the interactions between the NOC and its users.
• tools
  • this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
• collaboration
  • this item focusses on the communication and collaboration of the NOC towards third parties
• facilitation
  • this item focusses on facilitating the collection of the documents and make the collection more structured
• liaison
  • this item focusses on the integration and collaboration with other communities

Generic Labels (optional)

• personnel
  • this label concerns everything related to personnel issues and consists of
    • engaging
    • educating
    • changing
    • removing
    • outsourcing
    • shift
    • responsibility

• workflow
  • this label concerns everything related to workflows in the broadest sense
• procedures
  • this label concerns everything related to procedures that are in place in the different NOCs
• contact method
  • this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
    • e-mail
    • phone
      • call intake
      • IVR
      • call-duration
      • call-logging
      • call-mechanisms
    • fax
    • form
    • sms
    • *web
• SLA
• SLD
• telco
• hardware
• upgrade
• configuration
• architecture
• third-parties
• RMA
• incident
• change