Convention for labels

• no caps
• no spaces between words, use "-"
• labels will be structured in a hierachical way
• labels can be optional or mandatory

Different Work Items (mandatory)

• taxonomy
  • this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
• front-end
  • this item focusses on the interactions between the NOC and its users.
• tools
  • this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
• collaboration
  • this item focusses on the communication and collaboration of the NOC towards third parties
• facilitation
  • this item focusses on facilitating the collection of the documents and make the collection more structured
• liaison
  • this item focusses on the integration and collaboration with other communities

Generic Labels (optional)

• personnel
  • this page concerns everything related to personnel issues and consists of
    • engaging
    • educating
    • changing
    • removing
    • outsourcing

• workflow
• procedures
• call-intake
• IVR
• call-duration
• SLA
• third-parties
• RMA
• incident
• change
• contact