= Convention for labels =
- no caps
- no spaces between words, use "-"
== Different Work Items ==
- taxonomy
- this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
- front-end
- this item focusses on the interactions between the NOC and its users.
- tools
- this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
- collaboration
- this item focusses on the communication and collaboration of the NOC towards third parties
- facilitation
- this item focusses on facilitating the collection of the documents and make the collection more structured
- liaison
- this item focusses on the integration and collaboration with other communities
== Generic Labels ==
- personnel
- this page concerns
- workflow
- procedures
- call-intake
- IVR
- call-duration
- SLA
- third-parties
- RMA
- incident
- change
- contact