T3 - T&I Operations

Team

Overview

The goal of this task is to support the service delivery in Task 1 for the benefit of the research and education community and research collaborations, in order to meet operational standards and community expectations for business-critical applications, by supporting a core set of functions that are common to all T&I services. The key objectives of this task are to define the baseline (minimum requirements and recommendations) of production operations, provide the support services, infrastructure and tools in collaboration with WP9, and cater for other common services operational and management requirements. This support includes: 

• Supporting IT tools delivery and operational infrastructure resources, including: proxy use of the supporting tools already available in WP9 and other WPs such as ticketing system and VM infrastructure and complement this with tools that are not readily available for T&I services such as monitoring (including dashboards reporting and alerting), and data analytics.
• Service operations harmonisation and baselining: create appropriate templates and policies such as: internal operational policies and checklists, service level agreements/operational level agreements (SLAs/OLAs) templates, terms of use/acceptable use policy (AUP) and privacy notices. Support adoption of best practices and well-known policy frameworks across all relevant services, tools and pilots in WP5.
• PKI and signing requirements: certificates support via eduPKI, encryption requirements, etc.
• Support for Task 1 services: liaise with each service in Task 1 and identified pilots enabling them to use the core IT tools and operational infrastructure resources, and engage in harmonisation efforts for service operations. Additionally, the task can offer dedicated operational support to services that may require assistance (for instance, by managing specific functions within the service operational team).
• Supporting membership policy management for organisations joining services where GÉANT has legal signatory responsibilities and engaging in business development activities with Task 4, where needed.

In summary, the key objectives of Task 3 are:

• Provide infrastructure resources and tools necessary for the operations of the T&I services, in collaboration with WP9 and other WPs.
• Ensure that all T&I services are operated according to appropriate legal requirements and service requirements via the use of OLAs, DPAs and respective service policy.
• Ensure that security and relevant best practices are followed by T&I services.

Year 1 aims:

• Continue work on establishing central monitoring platform with at least two T&I services monitored in the Y1. 
• Continue work on establishing central data analytic platform with at least one T&I services using it in Y1. 
• Establish necessary agreements with the infrastructure providers (VMs etc), as per services requirements. (ongoing activity, as requested by services) 
• Provide support to services in defining OLA and other agreements. (ongoing activity, as requested by services )

Work Items

For work progress in GN4-2 please see: Core team roadmap.  

For the Service Status Dashboard please see: Service Status Dashboard.