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This document sets out the scope for eduGAIN Incident Response Coordination, which will be piloted from 1 July 2018 - 31 July 2019. eduGAIN Incident Response coordination will be supported by edugain-support and a dedicated team of incident response experts.
A. Put in place team
| Requirements |
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| A1. | Define support team |
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B. Put in place service parameters
| Requirements |
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| B1. | Scope |
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| B2. | Hours |
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| B3. | Supported users |
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C. Define workflow for team response.
| Requirements |
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| C1. | global identifier for each incident |
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| C2. | incident type classification |
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| C3. | recognizing and escalating a security ticket |
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| C4. | ensuring the right people are added to communication chain |
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| C5. | supporting move to a secure channel |
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| C6. | supporting post incident communications and reporting |
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E. Ensure eduGAIN policy and supporting templates are in place.
F. Implement support for testing.
