Transition to Service Plan
1: Technical Product delivery
Niels van Dijk, Christos Kanellopoulos, user-fc935, Slávek Licehammer
May-Mid June.
a) Finalise delivery of technical platform product offering.
b) Finalise roadmap for delivery of next release post launch (continuous improvement)
Mid June →
c) Finalise relevant documentation for gate (see gate deliverables technology aspects).
2. Business/Service Transition
Based on the initial product offering agreed at technical product delivery phase, the overall vision and the roadmap
Mid June →
a) Finalise business models
b) Finalise non technical aspects of service offer (especially consultancy/support on bespoke option)
3. Operations Transition
Based on the initial product offering agreed at technical product delivery phase, and requirements from service definitions and roadmap
Mid June →
a) Finalise operational models
b) Confirm operator & staffing
c) Prepare relevant operational documents based on product, service and ops model (see gate deliverables checklist)
Gate Deliverables Checklist
Business/Service Aspects Ann Harding, Alan Lewis
Cost Benefit Analysis Update. Assigned: Ann Harding Niels van Dijk, Christos Kanellopoulos (GÉANT), Alan Lewis
- Service Description Update. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton, Mihály Héder
- Service Policy Update. Assigned: Niels van Dijk, support from Nicole Harris for GDPR specific aspects. Note: Is this where IPR and GDPR aspects must be covered?
- Branding & Visibility. Assigned: Niels van Dijk, Ann Harding, Christos Kanellopoulos (GÉANT), Chris Atherton, Karl Meyer
- Pilot Plan Success Evaluation. Assigned: Ann Harding
Technology Aspects
Roadmap Update. Assigned: Niels van Dijk, Mihály Héder, Christos Kanellopoulos (GÉANT)
- Service Design Docs Update: Assigned: Mihály Héder, Niels van Dijk, Maarten Koopmans
- Service Description (Technical infra part): Assigned: Mihály Héder, Niels van Dijk, Maarten Koopmans
Operational Aspects (Mihály Héder, TBD from SA2/GEANT)
Operational Requirements: Mihály Héder, TBD from SA2/GEANT
- Operational Documentation (as above)
- Operational Processes (as above)
- OLA (as above plus Niels van Dijk)
- User Support (Mihály Héder plus SA2/SA3 TBD)
Business/Service Transition
Cost Benefit Analysis
Service Description
Service Policy
Branding & Visibility
Pilot Plan Review
Technology/Infrastructure
Roadmap
Design Docs
Service Description (infra components)
Operational Requirements
Operational Docs
Operational Procs
OLA