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This page contains service description outlining how and where service should be used, targeted users, service delivery model and service elements and topology. RESPONSIBLE: Information provided in this page is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by service_name Service Manager, with exception of CBA which remains the responsibility of business development teamperiodically. |
Service description
The purpose of eduroam (education roaming) is to provide secure, worldwide roaming access service for the international research and education community.
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eduroam (first-level) users are National Roaming Operators, that are responsible to operate eduroam service on a national level for their country. Up to date list of eduroam users is available at the eduroam monitor site.
Contacts
| Service ManagerOwner | Development Team LeadDeputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
| Miroslav Milinovic | Stefan Winter | help@eduroam.org | eduroam-ot@lists.geant.org | eduroam-ot@lists.geant.org |
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The European eduroam service is built hierarchically. Confederation-level service is at the top level, and it provides the confederation infrastructure required to grant network access to all participating members of the eduroam service together with a set of supporting services. This confederation service is built upon the national roaming services, operated by the national roaming operators (NROs – in most cases, NRENs). National roaming services make use of other entities, for example, campuses and regional facilities. eduroam service delivery model is presented in the following picturepictures.
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The European service is governed by the eduroam Steering Group (SG), while day-to-day operations are carried out by the eduroam Operations Team (OT).
In addition to operating the service’s basic technical infrastructure, the GÉANT eduroam team also delivers a supporting services suite to facilitate the widespread deployment of eduroam. This suite includes a central :
- eduroam database (eduroam db) with information about participating institutions, https://monitor.eduroam.org/
- monitoring & metering tools (f-ticks)
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- , https://monitor.eduroam.org/
- Configuration Assistant Tool (CAT) for end users and IdP administrators, https://cat.eduroam.org/
- eduroam Managed IdP for end users and
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- IdP administrators, https://hosted.eduroam.org/
Service Elements
Technology infrastructure
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Service supporting element | Description | Technologies used in deliveryAccess URL | |
|---|---|---|---|
Monitoring, Diagnostics and Metering tools | The basic purpose of the eduroam monitoring, diagnostics and metering service is:
The eduroam monitoring and diagnostics element reports the results of the tests. An alert system is also implemented in order to inform OT and NRO responsible stuff about any malfunctions. The metering element relies on the F-Ticks tool. Some of those info are public, while others are restricted to predefined user groups. The decision on the availability of the information lies with the eduroam Steering Group (SG). | Miro please fill in||
eduroam Database | eduroam database stores information about eduroam service such as: NROs, SP and IdPs contacts, SP locations, monitoring, service usage. NROs are obliged to provide the information. There is a web interface to the database that allows various views of the database content. Some of these are public, while others are restricted to predefined user groups.The decision on the availability of the information lies with the eduroam SG. More info available at: monitoring website, database section. | Miro please fill in | https://monitor.eduroam.org/db_web/ |
Trouble Ticketing System (TTS) | First level support uses Trouble Ticketing System (TTS) to receive and process user requests. The support is available at help@eduroam.org | Request Tracker, Apache web server | |
eduroam website | This is the central information point for eduroam users at the same time providing information and links for all user groups. | Miro please fill in | https://www.eduroam.org/ |
| eduroam wiki | It provides technical information, guides and manuals targeting technical personnel in NRO, IdP and SP organisations that are responsible for deploying different parts of eduroam infrastructure. To smaller extent, the content is as well provides technical information targeting eduroam end-users. The content is provided as volunteer contribution by the eduroam community, and edited by the subject matter experts from the eduroam OT. | part of wiki.geant.org | www.http://wiki.eduroam.org |
eduroam CAT | The eduroam Configuration Assistant Tool (CAT) has been developed to help organisations offering their users eduroam access. The tool builds customised installers for a range of popular PC and smartphone platforms and enhances the security for the end user. The tool ensures that users are protected against rogue wi-fi hotspots accessing usernames and passwords. The tool builds a specific configuration for each participating organisation and so users should ensure they are downloading the correct installer. Miro please fill in | ||
| eduroam Managed IdP | eduroam Managed IdP outsources the technical setup of eduroam IdP functions to the eduroam Operations Team. This leaves the institution only having to focus on its users and frees up valuable technical support resource. The system includes:
| https://cathosted.eduroam.org/ |
Cost Benefit Analysis
Provide URL to last valid CBA
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