Convention for labels

...

• no caps, except acronyms
• no spaces between words, use "-"
• labels will be structured in a hierachical way

• all proposed labels are in bold

Functional labels

• restriced
  • this label means the content is restriced to TF-NOC participants
• wil-meeting
  • this label is used to label Work Item Leader meetings, minutes

Different Work Items

• taxonomy
  • this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
• front-end
  • this item focusses on the interactions between the NOC and its users.
• tools
  • this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
  • monitoring all tools (and procedures) related to monitoring the network and systems
  • reporting all tools (and procedures) related to producing reports (internal and external)
  • recording all tools (and procedures) related to recording history eg traffic usage in Cacti
• collaboration
  • this item focusses on the communication and collaboration of the NOC towards third parties
• facilitation
  • this item focusses on facilitating the collection of the documents and make the collection more structured
• liaison
  • this item focusses on the integration and collaboration with other communities

Generic Labels

• personnel
  • this page concernslabel concerns everything related to personnel issues and consists of
    • engaging
    • educating
    • changing
    • removing
    • outsourcing
    • shift
    • responsibility

• workflow
  • this label concerns everything related to workflows in the broadest sense
• procedures
  • this label concerns everything related to procedures that are in place in the different NOCs
• workflow
• procedures
• contact-method
  • this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
    • e-mail
    • phone
  • • • • call-intake
        • IVR
        • call-duration
        • call-logging
        • call-mechanisms
      • fax
      • form
      • sms
      • web
  • SLA
  • SLD
  • telco
    • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
  • hardware
    • this label concerns everything related to the physical hardware of which the network consists
  • upgrade
    • this label concerns everything related to the upgrading of the system software of network elements
  • configuration
    • this label concerns everything related to the configuration of the network and configuration managament as described in the ITIL framework
    • architecture
      • this label concerns everything related to the network design & architecture
  • ip TCP/IP topics
  • transmission Optical transmission systems
  • switching Switching in the backbone network
  • LAN LAN technologies and systems
  • third-parties
    • this label concerns everything related to procedures / agreements / contracts / contacts with third parties and more specifically
    • telco
      • this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
    • vendor
  • RMA
    • this label concerns everything related the replacement and installing of hardware
  • incident
    • change
    • • this label concerns everything related to the incident management as described in the ITIL framework
    • change
      • this label concerns everything related to the change management as described in the ITIL framework
    • problem
      • this label concerns everything related to the problem management as described in the ITIL framework
      contact