Table of content
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Description
There are many different workflows, processes and procedures used by a NOC to manage their day to day work.
The goal of this page is to share information about our workflows, processes and procedures to learn from and help each other.
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- A service level agreement (SLA) with the customer
- * Any documentation required for the NOC to fulfill the service level as specified in the SLA SLA
- An appointed system owner within the NOC
- The external service owner has been informed and accepted the procedure on how to receive and get operational information
- Monitoring and statistics gathering from NAGIOS
- Backup, including integration with databases etc that require special handling
- For any 3rd party vendor:
- Underpinning contract (UC)
- Established in the Relations list on portal(wiki)
- General contact information
- Login for the NOC in any vendor customer relation/support web site.
- Escalation procedures
- Establish vendor in Editgrid or Jira for handling the vendor in the ticket system
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