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- taxonomy
- this item focusses on the different attributes of a NOC, the different kind of NOCs and their inner workings
- front-end
- this item focusses on the interactions between the NOC and its users.
- tools
- this item focusses on the different kind of tools a NOC uses and how the NOC interacts with them
- monitoring all tools (and procedures) related to monitoring the network and systems
- reporting all tools (and procedures) related to producing reports (internal and external)
- recording all tools (and procedures) related to recording history eg traffic usage in Cacti
- collaboration
- this item focusses on the communication and collaboration of the NOC towards third parties
- facilitation
- this item focusses on facilitating the collection of the documents and make the collection more structured
- liaison
- this item focusses on the integration and collaboration with other communities
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- workflow
- this label concerns everything related to workflows in the broadest sense
- procedures
- this label concerns everything related to procedures that are in place in the different NOCs
- contact-method
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- phone
- call-intake
- IVR
- call-duration
- call-logging
- call-mechanisms
- fax
- form
- sms
- web
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- SLA
- SLD
- telco
- this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
- hardware
- this label concerns everything related to the physical hardware of which the network consists
- upgrade
- this label concerns everything related to the upgrading of the system software of network elements
- configuration
- this label concerns everything related to the configuration of the network and configuration managament as described in the ITIL framework
- architecture
- this label concerns everything related to the network design & architecture
- ip TCP/IP topics
- transmission Optical transmission systems
- switching Switching in the backbone network
- LAN LAN technologies and systems
- third-parties
- this label concerns everything related to procedures / agreements / contracts / contacts with third parties and more specifically
- telco
- this label concerns everything related to procedures / agreements / contracts / contacts with telecommunication operators
- vendor
- RMA
- this label concerns everything related the replacement and installing of hardware
- incident
- this label concerns everything related to the incident management as described in the ITIL framework
- change
- this label concerns everything related to the change management as described in the ITIL framework
- problem
- this label concerns everything related to the problem management as described in the ITIL framework