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| Scope | Measurement | SLT |
|---|---|---|
| NRENs diverse connections to GÉANT routers | Service availability | 99.999%90% |
| Multi-homed NRENs connected to GÉANT with third-party managed circuits | Service availability | 99.9% 90% |
| Single-homed NRENs | Service availability | 99.4% 90% (may vary, depending on sub-providers) |
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| Scope | Measurement | SLT |
|---|---|---|
| ALL NRENs | Time to respond to a fault | 15 minutes |
| GÉANT PoPs in Europe | Time to fix a fault | 5 hours 12 hours |
The GÉANT Operation Centre (OC) provides 24×7 support throughout the year. Notifications are issued to the affected partner within 15 minutes of incident detection by the central monitoring system.
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Any requirement for bespoke reporting mechanism for GÉANT IP traffic statistics and availability should be discussed with the GÉANT Partner Relations Team (partner-relations@geant.netorg).
Requesting additional GÉANT Access Capacity
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In case of a connection being provided over a managed wavelength, the lead time will vary from provider to provider. Delivery times will be confirmed on a case-by-case basis. Please contact the Partner Relations team for more information: partner-relations@geant.netorg
| Service | Delivery time |
|---|---|
| GÉANT IP upgrade | 10 days |
| GÉANT IP upgrade requiring further physical capacity | 10 weeks |
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Charges may apply to backhaul a backup circuit to a neighbouring PoP to increase the resilience required to reach 99.999% service availability.
A one-off charge applies for the backhaul of a backup circuit.
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For more information or questions, please email partner-relations@geant.netorg.