This Knowledge Base contains a set of useful documents we used during the service validation and testing process. If you have any questions about these documents or just need some information please contact the owner of the selected item.
| Document | Purpose |
|---|---|
| Acceptance Criteria (example) | Input to the service assessment (by Service Operation Manager, CSI manager) |
| User Support Survey | Evaluating service support (by users) |
| System Usability Scale [ source: Brooke, J. "SUS: a "quick and dirty" usability scale". In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry. London: Taylor and Francis, 1996 ] | SUS give us global view of subjective assessments of usability. |
Test Plan description (applicable to any evaluation, test or audit that involves a group of participants) | Subjects that need to be discussed, defined and agreed between the requester and evaluators before the assessment is commenced |
| Input to the security audit (pen testing and security code audit) | Getting the input to start the audit |
| Pre-assessment survey | Grabbing the preliminary information about the service candidate to production |
| Quality Automatic quality code review | A brief summary of the automated source code analyze procedure |
| User view on a software quality | A simple questionnaire to gather the user point of view about a software and its perception of quality |