Table of Contents

Incident Management Process (draft)

...

Start with one of the previous Incident Reports as a template: Incidents
Save the new Incident Report here as a new child page
Add the incident page to the Index table at the bottom of the page
Basic information:
- Timeline (how/when it was identified, when service was restored, etc)
- Other information
- Optional future mitigations
If it's taking a long time to resolve the issue we must update the users every 3-4 hours, Linda Ness can probably help/advise with this.

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Status
colour Red
title Yes
Data has been lost
Status
subtle true
colour Blue
title No
No data was lost

Haproxy Outage 2021-03-17

Service

Start Date

End Date

Severity

Data Loss

Incident Page

WordPress

13 Feb 2018

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Production wordpress site outage 2018-02-13

WordPress

22 Feb 2018

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production wordpress site outage 2018-02-22

WordPress

25 Mar 2018

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production wordpress site outage 2018-03-25

Dashboard

18 Jun 2018

20 Jun 2018

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production Dashboard Outage 2018-06-18

Staff IDP

03 Aug 2018

03 Aug 2016

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production Staff IDP & BoD Service Outage 2018-08-03

Sympa

03 Aug 2018

06 Aug 2018

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production Sympa Service Outage 2018-08-03

Dashboard

11 Jul 2018

12 Jul 2018

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Production Dashboard Outage 2018-07-11

DNS

27 Feb 2019

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

DNS Outage 2019-02-27

SharePoint

07 Feb 2019

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

SharePoint Outage 2019-02-07

Dashboard

16 Jul 2019

17 Jul 2019

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production Dashboard Outage 2019-07-16

Dashboard

28 Jul 2019

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Production Dashboard Outage 2019-07-27

SharePoint

08 Jan 2020

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

SharePoint Outage 2020-01-08

SharePoint

17 Jan 2020

Status

subtle	true
colour	Yellow
title	Med

Status

subtle	true
colour	Blue
title	No

RSS Feed in Jobs page Geant.org was down - 17/01/2020

BRIAN

27 Jan 2020

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Brian Outage 2020-01-26

Cacti

06 Mar 2020

10 Mar 2020

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Cacti production incident - 06-03-2020

Cacti

22 Jul 2020

29 Jul 2020

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Cacti Production Instance - July 2020

HAProxy

17 Apr 2021

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

Haproxy Outage 2021-03-17

ProxySQL

10 Jul 2021

12 Jul 2021

Status

colour	Red
title	Critical

Status

colour	Red
title	Critical

ProxySQL Outage 2021-07-12

EMS

12 Mar 2022

14 Mar 2022

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

EMS - 2022-03-14 - Service Outage

EMS(DNS)

20 Apr 2022

Status

subtle	true
colour	Yellow
title	Med

Status

subtle	true
colour	Blue
title	No

EMS - 2022-04-20 - Service Degradation

HAProxy

17 Apr 2022

Dashboard

15 May 2022

16 May 2022

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

Production Dashboard - 2022-05-15 - Service Outage

PostgreSQL(VMWare)

30 May 2022

31 May 2022

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

PostgreSQL - 2022-05-30 - Wide-scale Service Outage

BRIAN

30 May 2022

31 May 2022

Status

colour	Red
title	Critical

Status

subtle	true
colour	Blue
title	No

BRIAN - 2022-05-30/31 - Service Outage

BRIAN

26 Apr 2023

27 Feb 2023

Status

colour	Red
title	Critical

Status

colour	Red
title	Yes

BRIAN - 2023-02-26/27 - Service Outage

BRIAN

16 Nov 2023

17 Nov 2023

Status

subtle	true
colour	Yellow
title	Med

Status

subtle	true
colour	Blue
title	No

BRIAN 2023-11-16/17 Data Collection Outage

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Incident Management Process (draft)

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Old Version 15

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Key

Incident Management Process (draft)

All Incident Documents