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- Support workflows manuals and documentation, including proactive and reactive: eduGAIN Support Manuals
- The team staffing and rotation: eduGAIN Support Staffing and Rotation
- Branding simply as eduGAIN support - address added at the https://edugain.org/contact/ and https://technical.edugain.org/contact
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eduTEAMS production CBA: CBA-eduTEAMS-Production Gate-Final.docx
eduTEAMS roadmap: eduTEAMS-High-level roadmap.pptx
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