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In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November 20 and 21. Details and directions will follow shortly.
Programme CLAW2018
Venue and dates CLAW2018
Dates: November 12 and 13, Opening dinner November 11, 2018
Venue: The event will take place in Malaga at
Escuela Técnica Superior de Ingeniería Informática
Bulevar Louis Pasteur, 35
29071 Málaga, Spain
Hotels: There are unfortunately no hotels near the University, but the University can easily be reached from the city center of Malaga with bus line 11 and metro line 1. It is therefore recommended to book a hotel in the city center.
Objectives of the eventObjectives
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
Deliverables from the event:
- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
- Inventory: who is working on what
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
This event is being organised by a working group consisting of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT/SURFnet
There is a preliminary planning available.
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Target group
- We invite all NRENs to send to CLAW representatives from their NOC, marketing-communications, CSIRT and/or information security management teams.
Go to: Sharing Crisis Management Materials
Draft programme (all times in CET)
Monday, November 20Time
What
9.00 – 9.30
Welcome
9.30 – 10.00
Lightning talks
10.00 – 10.30
Coffee break
10.30 – 12.00
Round of workshops
- How to communicate externally
- How to communicate internally
- Thriving under pressure
- Pitfalls of crisis management
12.00 – 12.30
Lightning talks
12.30 – 13.30
Lunch
13.30 – 16.30
Crisis simulation exercise
16.30 – 17.00
Conclusions from observers
19.00
Dinner and drinks
Tuesday, November 21
Time
What
9.00 – 9.30
Introduction
9.30 – 10.00
Lightning talks
10.00 – 12.30
Explorers and Receivers exercise in 4 rounds of half an hour
Tea and coffee after round 2
12.30 – 13.30
Lunch
13.30 – 14.30
Presentations by receivers and next steps
14.30 – 15.00