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In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Draft outline event (to be fleshed out):
First day
Exercise crisis management and communication
Second day
Morning: training in crisis communication and workshop how to set up a national crisis exercise
Afternoon: roundtables to discuss how to cope with a crisis on a European scale
Theme exercise (ideas):
- European Crisis
- Network connectivity issue (attack or natural disaster)
Form exercise:
In this exercise all players will congregate at one location to play out crisis scenario together. Every player will get assigned a role within different teams. These different teams will work together to deal with questions and orders in a realistic and evolving scenario. There will be one responscel that will provide injects throughout the day to keep all teams engaged. This responscel can simulate different outside factors like journalists, angry clients and government entities.
Objectives (to be expanded):
- Training people
- Awareness
- Connecting communities
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
The working group consists of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT
Tasked with:
- creating a scenario outline
- making a short-list of speakers/trainers for the second day
There is a preliminary planning available.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November 21st and 22nd (dates to be confirmed).
Programme CLAW2018
Venue and dates CLAW2018
Dates: November 12 and 13, Opening dinner November 11, 2018
Venue: The event will take place in Malaga at
Escuela Técnica Superior de Ingeniería Informática
Bulevar Louis Pasteur, 35
29071 Málaga, Spain
Hotels: There are unfortunately no hotels near the University, but the University can easily be reached from the city center of Malaga with bus line 11 and metro line 1. It is therefore recommended to book a hotel in the city center.
Objectives
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management.
Target group
- We invite all NRENs to send to CLAW representatives from their NOC, marketing-communications, CSIRT and/or information security management teams.
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