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| Scope | Measurement | SLT |
|---|---|---|
| NRENs diverse connections to GÉANT routers | Service availability | 99.999%90% |
| Multi-homed NRENs connected to GÉANT with third-party managed circuits | Service availability | 99.9% 90% |
| Single-homed NRENs | Service availability | 99.4% 90% (may vary, depending on sub-providers) |
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| Scope | Measurement | SLT |
|---|---|---|
| ALL NRENs | Time to respond to a fault | 15 minutes |
| GÉANT PoPs in Europe | Time to fix a fault | 5 hours 12 hours |
The GÉANT Operation Centre (OC) provides 24×7 support throughout the year. Notifications are issued to the affected partner within 15 minutes of incident detection by the central monitoring system.
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