Introduction:
In September 2016 SIG-Marcomms formulated the need for a larger workshop or exercise about crisis management and crisis communication. Crisis management is becoming an increasingly urgent topic for NREN's and different SIG's and TF's have signaled a need for more discussion, awareness and training on this subject.
To fulfill this need and to facilitate the broader discussion about crisis management between all relevant communities, GEANT will organize a two day crisis management event in November 2017.
To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November
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20 and 21. Details and directions will follow shortly.
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Objectives of the event
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
Deliverables from the event:
- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
- Inventory: who is working on what
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
This event is being organised by a working group consisting of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT/SURFnet
There is a preliminary planning available.
Draft programme (all times in CEST)
Monday, November 20
Time | What |
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Notes
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Setting expectations
This is the start of a process
9.00 – 9.30 | Welcome |
- Mentimeter
9.30 – 10.00 | Lightning talks |
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Sharing failures
10.00 – 10.30 | Coffee break |
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10.30 – 12.00 | Round of workshops |
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12.00 – 12.30 | Lightning talks |
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Sharing more positive experiences
12.30 – 13.30 | Lunch |
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13.30 – 16.30 | Crisis simulation exercise |
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Playing out the exercise with observers present
16.30 – 17.00 | Conclusions from observers |
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Leading into the discussions for the next day
19.00 | Dinner and drinks |
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Maybe some sharks and zombies
Tuesday, November 21
Time | What |
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9.00 – 9.30 | Introduction |
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Explaining what we are going to do
9.30 – 10.00 | Lightning talks |
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Best practices
10.00 – 12.30 | Explorers and Receivers exercise in 4 rounds of half an hour Tea and coffee after round 2 |
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- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
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12.30 – 13.30 | Lunch |
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13.30 – 14.30 | Presentations by receivers and next steps |
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Actively asking for volunteers to take the next steps
14.30 – 15.00 | End of the event |
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- Mentimeter to see if all expectations were met
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Last conclusions
Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
Working group:
The working group consists of:
- Robert Tofte, Nordunet - SIG-ISM
- Robert Haymon-Collins, Jisc - SIG-Marcomms
- Laetitia Lagneau, Belnet - SIG-Marcomms
- Wojciech Bohdanowicz, PSNC - SIG-Marcomms
- Damian Niemir, PSNC - SIG-Marcomms
- Giovanni Sorenti, Jisc - SIG-NOC
- Joze Hanc, ARNES - SIG-NOC
- Jordi Guijarro, CSUC - TF CSIRT
- Francisco Monserrat, RedIRIS - TF CSIRT
- Victoriano Giralt, University of Malaga
- Nicole Harris, GEANT
- Sigita Jurkynaitė, GEANT
- Dick Visser, GEANT
- Steffie Bosman, GEANT
- Charlie van Genuchten, GEANT
Tasked with:
- creating a scenario outline
- making a short-list of speakers/trainers for the second day
There is a preliminary planning available.
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