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To get a clearer idea of what kind of crises NREN's are dealing with, you can read the blog of the SIG-Marcomms meeting here: https://blog.geant.org/2016/09/30/keep-calm-and-carry-on-communicating/.
Draft outline event (to be fleshed out):
First day
Exercise crisis management and communication
Second day
Morning: training in crisis communication and workshop how to set up a national crisis exercise
Afternoon: roundtables to discuss how to cope with a crisis on a European scale
Theme exercise (ideas):
- European Crisis
- Network connectivity issue (attack or natural disaster)
Form exercise:
In this exercise all players will congregate at one location to play out crisis scenario together. Every player will get assigned a role within different teams. These different teams will work together to deal with questions and orders in a realistic and evolving scenario. There will be one responscel that will provide injects throughout the day to keep all teams engaged. This responscel can simulate different outside factors like journalists, angry clients and government entities.
Objectives (to be expanded):
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Venue and dates:
The University of Malaga has kindly accepted to host this event on November 21st and 22nd.
Goals of the event
- Ensuring awareness of crisis management as a priority throughout the community;
- Ensuring all NRENs have the tools and guidelines to form or enhance their crisis management plans and procedures;
- Creating a common understanding and terminology to deal with crises on a European (long term: global) scale;
- Kickstart an overarching Crisis Management community to share best practices.
- Everyone goes away with at least one point of action on crisis management
Deliverables from the event:
- Rudimentary guide to write/template for crisis management plans on an NREN level
- Rudimentary European CM procedure
- Key contact lists for major incidents
- Agreed upon language to describe incidents/ shared terminology
- Set of roles defined
- Inventory: who is working on what
Draft programme (all times in CEST)
Time | What | Notes |
9.00 – 9.30 | Welcome - Mentimeter | Setting expectations This is the start of a process |
9.30 – 10.00 | Lightning talks | Sharing failures |
10.00 – 10.30 | Coffee break |
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10.30 – 12.00 | Round of workshops - How to communicate externally - How to communicate internally - Thriving under pressure - Pitfalls of crisis management | To be expanded upon |
12.00 – 12.30 | Lightning talks | Sharing more positive experiences |
12.30 – 13.30 | Lunch |
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13.30 – 16.30 | Crisis simulation exercise | Introduction with rules and goals Playing out the exercise with observers present |
16.30 – 17.00 | Conclusions from observers | Leading into the discussions for the next day |
19.00 | Dinner and drinks | Maybe some sharks and zombies |
November 21
Time | What | Notes |
9.00 – 9.30 | Introduction | Explaining what we are going to do |
9.30 – 10.00 | Lightning talks | Best practices |
10.00 – 12.30 | Explorers and Receivers exercise in 4 rounds of half an hour Tea and coffee after round 2 | - Rudimentary guide to write/template for crisis management plans on an NREN level - Rudimentary European CM procedure - Key contact lists for major incidents - Agreed upon language to describe incidents/ shared terminology - Set of roles defined |
12.30 – 13.30 | Lunch |
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13.30 – 14.30 | Presentations by receivers and next steps | Actively asking for volunteers to take the next steps |
14.30 – 15.00 | End of the event - Mentimeter to see if all expectations were met | Last conclusions |
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Target group:
- People from SIG-ISM, SIG-NOC, SIG-Marcomms, SIG-MSP, TF-CSIRT
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There is a preliminary planning available.
Venue and dates:
The University of Malaga has kindly accepted to host this event on November 21st and 22nd.