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- What are the main barriers and challenges for you now? In the future (both in terms of technology and strategic)?
- What do you need to know from the other three audiences to help you?
- What do you need to know now?
- What issues would you like GÉANT SIG-TNE to address?
- What supporting materials would be helpful for you (toolkits, case studies, etc)
Additionally, the following questions were included on each table to prompt discussion:
Home institution NREN (Sending) | Host NREN (Receiving) | NREN developing TNE support | Education institution (university, college, etc) |
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- Who are your customers – universities, colleges, schools? Is this profile changing? - Types of TNE (Campuses, partnerships, online) require different support. Just connectivity? What other support? - Is your work led by customer demand? How are you prioritising the countries you are working with? What are the emerging markets in your view? - What information is required before entering new markets? - Do you have specific resources internally to support this work? How difficult is it to make a business case internally? How resource intensive are these activities? - What services do/could you provide? What are your customers asking for? - What business models do/could they use? Do you charge your customers/members for such support services? - How do you operate in other countries? Through strategic alliances and agreements with partners? Do these have service level agreements? - How do you obtain in-country knowledge? Do you have contacts at local ISPs and NRENs? How do you assess the quality of connectivity in that country? - Are there challenges with local NREN connecting policies? What could we do about them? - What arrangements are there for ‘reverse TNE’? i.e. when institutions from overseas want to connect in your country? Are the arrangements reciprocal? - Are your customers collaborative or competitive (i.e. do they offer peer to peer advice?) | Issues may include: - Who are your customers? Overseas/sending institutions or domestic institutions with overseas activities - What services do/could you provide? - What business models do/could they use? - How do you take a proactive approach to link up with sending NRENs? What arrangements are there for ‘reverse TNE’? i.e. you’re your institutions overseas want to connect in a predominantly sending country? Are the arrangements reciprocal?
| Issues may include: - Understanding of structure and function of an ‘Established’ NREN. What is your desired end state? How do they find out more about other NRENs? - Understand which stakeholders (governments departments) need to engage? What is their commitment to support TNE? - Where do you find out information on your countries international education/TNE activities? Does the data exist? - Do you have specific resources internally to develop/support this work? How difficult is it to make a business case internally? What type of support would be helpful from NRENs with established TNE support (letter of support etc.) | Issues may include: - What does an equitable student experience look like? What information do you collect on student experience? - What do you need to think about in terms of connectivity between campuses to ensure TNE students can access same resources? - What sorts of applications need to be supported e.g. lecture capture, VLE, off campus support? What about for the future? E.g. Customised learning experiences? Remote assessment and identity/recognition? - Who operates the local campus infrastructure? - What about staff delivering TNE? What are their issues? - How do services commonly offered to domestic students respond when delivered/managed overseas? - Will TNE students have same access to learning and library resources as domestic students? - How do systems integrate and talk to each other? - How and when are you engaged in the planning and delivery of TNE in your institution? - What are the common issues - Data protection? Licensing? Connecting back to administrative systems? - Do you have quality assurance processes? Do these include technology? How can you/have you supported peer organisations in your own country? |
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