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Disaster recovery and backup - should be defined; daily database backups and weekly VM backups should be sufficient
Log retention - service instance accessibility is not criti
Accessibility of service instances - service instance accessibility is not critical
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Updates of the service instances - system software should be updated regularly
Key Performance indicators - not defined as MDVPN as a service does not have appropriate KPIs
Support - levels of support should be defined
The following list is a complete example of what should be documented.
It might be that some of these points are not applicable to your service. For a more complete list of things that should be documented check the check list attached to this page.
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