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A documents with the description of the service and how the service operationally works should be redacted.
And example of the structure of the document and the aspects that should be described follows:
Introduction
Generic requirements
Infrastructure hosting requirements
Hardware and network
High availability
Monitoring
Addressing and naming
System administration requirements
Operating system administration
Disaster recovery and backup
Log retention
Accessibility of service instances
Operation procedures
Enrol of a new user
Deployment of new customer instances (if applicable)
Updates of the service instances
Key Performance indicators
Support
The following list is a complete example of what should be documented.
It might be that some of these points are not applicable to your service. For a more complete list of things that should be documented check the check list attached to this page.
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