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The two services are not differentiated on a technical basis. At the technology level, the connectivity between the GÉANT network and the Open Exchange is similar to that of any other peering partner.
1. Peer Peer-to-Peer Neutral Interconnections
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This is shown conceptually in Figure 1 below.
Figure 1: Peer-to-peer switching within the Open Exchange
Port-to-Port-Based Interconnection
The port-to-port-based or transparent mode interconnects two OLE members' ports together and provides transparent transmission of all Ethernet frames, independently from the VLAN-ID.
2. Partner Access to GÉANT Network
Access from GÉANT Open into the GÉANT network infrastructure is regulated by the GÉANT Open Policy, in order to facilitate access to the GÉANT network and for any onward connectivity to services on the GÉANT network. This is shown conceptually in Figure 2 below. This connectivity will be via the VLAN-ID mode only, as using the Open Exchange to provide port-to-port connectivity will not offer any commercial or technical advantages compared with a direct connection to GÉANT.
Figure 2: Access into the GÉANT infrastructure
Demarcation Points
The management demarcation point between DANTE and the NREN is a port on the Optical Distribution Frame (ODF) rack. The exact port will be specified at the time of the connection. The responsibility of the GÉANT Operations Centre (OC) ends at the declared demarcation point, patching beyond that point is the responsibility of the ordering NREN.
Service Description
Availability Target
Availability is defined as the total number of minutes in a calendar month during which the GÉANT Open service is available to exchange data between two connectors, divided by the total number of minutes in a calendar month and represented as a percentage.
The GÉANT Open availability applies only to incidents relating to a total loss of traffic for a service instance "Hard Outages", i.e., an inability to exchange data. Service is not considered unavailable until at least 60 consecutive seconds of unavailability have elapsed during any 15 minute interval
The target availability for the service is greater than 99.4%
Time to Fix a Fault and Time to Respond Target
The GÉANT Operations Centre (OC) is responsible for supporting the GÉANT Open service and provides the point of contact for all trouble ticket reports. The first-level support coverage is 24/7/365. Notifications are issued to the partner experiencing the incident within 15 minutes of incident detection by the central monitoring system.
Critical, service impacting incidents
| Support availability | 24 hours a day, 7 days a week |
|---|---|
| Interaction method | Email and telephone call |
| Time to raise a ticket | 15 minutes |
The Time to Fix a Fault Objective applies only to incidents relating to a total loss of traffic for a service instance. Other service degradation will be investigated in-line with the non-critical incidents response level.
Non-critical incidents
This service level will apply in the event of an incident which does not result in a total loss of traffic for the service instance.
| Support availability | 08.00 - 18:00 UTC |
|---|---|
| Interaction method | Email and telephone call |
| Time to raise a ticket | 15 minutes |
Request procedure, service implementation and delivery time
Service Implementation and Delivery Time