...
- Start with one of the previous Incident Reports as a template: Incidents
- Save the new Incident Report here as a new child page
- Add the incident page to the Index table at the bottom of the page
- Basic information:
- Timeline (how/when it was identified, when service was restored, etc)
- Other information
- Optional future mitigations
- If it's taking a long time to resolve the issue we must update the users every 3-4 hours, Linda Ness can probably help/advise with this.
...