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Date | Time | Description | ||||||||||
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| 21:55:53 | First error in indico.log of redis being unavailable: ConnectionError: Error -2 connecting to master.production-events-redis.service.ha.geant.net:6379. Name or service not known. | ||||||||||
| 10:42 | First user query about EMS login problem (Slack #general) | ||||||||||
| 11:14 | Ian Galpin identified the dns resolution problem
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| 12:06 | Service degradation incident email sent out to product owner (Steffie Bosman) | ||||||||||
| 12:12 | Massimiliano Adamo identified a problem with powerDNS
consul DNS resolution seemed to work:
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| 12:30 | Massimiliano Adamo resolved the PowerDNS issue by disabling the packetcache config option:
The following GitHub issue might explain the issue: https://github.com/PowerDNS/pdns/issues/8160 | 13:01 |
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| 13:01 | Service restored email sent out to product owner (Steffie Bosman) |
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