...
And once that is done, you should be able to authenticate by going to https://otrs.example.org/mellon.
Adding the new module to OTRS
Create the file Kernel/System/CustomerAuth/HTTPBasicAuthMellon.pm and copy the code below in it:
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# -- # Kernel/System/CustomerAuth/HTTPBasicAuthMellon.pm # Provides HTTPBasic authentication for use with Apache's mod_auth_mellon. # This module auto-provisions customer users. # Dick Visser <visser@terena.org> 2014-08-22 # Copyright (C) TERENA, http://www.terena.org # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- package Kernel::System::CustomerAuth::HTTPBasicAuthMellon; use strict; use warnings; sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); # check needed objects for (qw(LogObject ConfigObject DBObject MainObject EncodeObject)) { $Self->{$_} = $Param{$_} || die "No $_!"; } $Self->{CustomerUserObject} = Kernel::System::CustomerUser->new( %{$Self} ); # Mellon environment vars $Self->{MailEnvVar} = $Self->{ConfigObject}->Get( 'Customer::AuthModule::HTTPBasicAuthMellon::MailEnvVar') || 'MELLON_mail'; $Self->{FirstNameEnvVar} = $Self->{ConfigObject}->Get('Customer::AuthModule::HTTPBasicAuthMellon::FirstNameEnvVar') || 'MELLON_givenName'; $Self->{LastNameEnvVar} = $Self->{ConfigObject}->Get( 'Customer::AuthModule::HTTPBasicAuthMellon::LastNameEnvVar') || 'MELLON_sn'; $Self->{CustomerIDEnvVar} = $Self->{ConfigObject}->Get( 'Customer::AuthModule::HTTPBasicAuthMellon::CustomerIDEnvVar') || 'MELLON_customer_id'; # Debug 0=off 1=on $Self->{Debug} = 1; $Self->{Count} = $Param{Count} || ''; return $Self; } sub GetOption { my ( $Self, %Param ) = @_; # check needed stuff if ( !$Param{What} ) { $Self->{LogObject}->Log( Priority => 'error', Message => "Need What!" ); return; } # module options my %Option = ( PreAuth => 1, ); # return option return $Option{ $Param{What} }; } sub Auth { my ( $Self, %Param ) = @_; # Get attributes values from environment variables my $User = $ENV{REMOTE_USER}; my $Mail = $ENV{$Self->{MailEnvVar}} || 'invalid_email@noreply.com'; my $FirstName = $ENV{$Self->{FirstNameEnvVar}} || 'first_name'; my $LastName = $ENV{$Self->{LastNameEnvVar}} || 'last_name'; my $CustomerID = $ENV{$Self->{CustomerIDEnvVar}} || 'default_customer'; my $RemoteAddr = $ENV{REMOTE_ADDR} || 'Got no REMOTE_ADDR env!'; # return on no user if ( !$User ) { $Self->{LogObject}->Log( Priority => 'notice', Message => "No \$ENV{REMOTE_USER}, so not authenticated yet. Redirecting to authenticate (client REMOTE_ADDR: $RemoteAddr).", ); return; } # replace parts of login my $Replace = $Self->{ConfigObject}->Get( 'Customer::AuthModule::HTTPBasicAuth::Replace' . $Self->{Count}, ); if ($Replace) { $User =~ s/^\Q$Replace\E//; } # regexp on login my $ReplaceRegExp = $Self->{ConfigObject}->Get( 'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp' . $Self->{Count}, ); if ($ReplaceRegExp) { $User =~ s/$ReplaceRegExp/$1/; } # Log Apache environment vars in debug mode if ( $Self->{Debug} > 0 ) { $Self->{LogObject}->Log( Priority => 'debug', Message => 'Apache environment vars:' ); foreach my $var (sort keys %ENV) { $Self->{LogObject}->Log( Priority => 'debug', Message => $var . "=" . $ENV{$var}, ); } } # log $Self->{LogObject}->Log( Priority => 'notice', Message => "User '$User' Authentication ok (REMOTE_ADDR: $RemoteAddr).", ); # Auto-provisiong. # First check if customer exists my %UserTest = $Self->{CustomerUserObject}->CustomerUserDataGet( User => $User ); if (! %UserTest) { $Self->{LogObject}->Log( Priority => 'notice', Message => "User '$User' doesn't have an account here yet, provisioning it now", ); # Add new customer my $newuser = $Self->{CustomerUserObject}->CustomerUserAdd( Source => 'CustomerUser', UserFirstname => $FirstName, UserLastname => $LastName, UserCustomerID => $CustomerID, UserLogin => $User, UserPassword => $Self->{CustomerUserObject}->GenerateRandomPassword(), UserEmail => $Mail, ValidID => 1, UserID => 1, ); } # return user return $User; } 1; |
Configuration
When creating a new customer, we also need data for several other fields: first name, last name, e-mail, and customID. Since mod_auth_mellon copies all the SAML attributes into Apache environment variables anyway, we can use them. The module uses the standard SAML attributes (prefixed with MELLON_ because that's their environment variable name) wherever possible:
Apache environment variable | |
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First name | MELLON_givenName |
Last name | MELLON_sn |
e-mail address | MELLON_mail |
customerID | MELLON_otrs_customer_id |
You can override these values in your OTRS configuration.
Your configuration (System/Config.pm
) to should include these statements:.
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# Customer Auth $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuthMellon'; # Uncomment to override the environment vars to be usedBecause auto-provisioned users will all have the same e-mail address $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::UsernameEnvVar'CustomerUser}->{CustomerUserEmailUniqCheck} = 'MELLON_eduPersonPrincipalName'0; $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::MailEnvVarCustomerPanelLoginURL'} = 'MELLON_mailhttps://otrs.example.com/mellon/login?ReturnTo=/customer.pl'; $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::FirstNameEnvVarCustomerPanelLogoutURL'} = 'MELLON_givenNamehttps://otrs.example.com/mellon/logout?ReturnTo=http://www.terena.org'; # $Self->{'Customer::AuthModule::HTTPBasicAuthMellon::LastNameEnvVar'} = 'MELLON_sn';Uncomment to override the environment vars to be used $Self#$Self->{'Customer::AuthModule::HTTPBasicAuthMellon::CustomerIDEnvVarUsernameEnvVar'} = 'MELLON_otrs_customer_ideduPersonPrincipalName'; $Self#$Self->{'CustomerPanelLoginURLCustomer::AuthModule::HTTPBasicAuthMellon::MailEnvVar'} = 'https://otrs.example.com/mellon/login?ReturnTo=/customer.plMELLON_mail'; $Self#$Self->{'CustomerPanelLogoutURLCustomer::AuthModule::HTTPBasicAuthMellon::FirstNameEnvVar'} = 'https://otrs.example.com/mellon/logout?ReturnTo=http://www.terena.orgMELLON_givenName'; # Because auto-provisioned users will all have the same e-mail address#$Self->{'Customer::AuthModule::HTTPBasicAuthMellon::LastNameEnvVar'} = 'MELLON_sn'; $Self#$Self->{CustomerUser}->{CustomerUserEmailUniqCheck'Customer::AuthModule::HTTPBasicAuthMellon::CustomerIDEnvVar'} = 0;'MELLON_otrs_customer_id'; # Agents are NOT auto-provisioned. The will have to be created manually. # To find their username, they could first log in as a customer, so that you can see their username # in the Customer User Manager overview. $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; $Self->{'LoginURL'} = 'https://otrs.example.com/mellon/login?ReturnTo=/index.pl'; $Self->{'LogoutURL'} = 'https://otrs.example.com/mellon/logout?ReturnTo=http://www.terena.org'; |
At this point, you should be able to log in to the site as an admin with your new account.
If you log in to the customer page, your account will be automatically created.
I don't even trust my own Perl skills, so use all of this with care