The eduGAIN Support Team provide reactive support and proactive support. Our remit is to help federation operators and service owners.
Reactive support is typically through our knowledge database and answering requests sent to support@edugain.org.
Proactive support is work that improves the quality of the eduGAIN service as a whole by pointing federation operators to issues with their metadata or their entities; it is done in close collaboration with the eduGAIN OT and service owner, and with goal to increase the quality of eduGAIN.
This page describes the support that the eduGAIN Support Team can provide..
If you have an issue with your home organization's login, or are having problems accessing services in eduGAIN, you should contact your home organization. If you do not know your home organization, please contact your federation operator. Contact details for federation operators can be found on the eduGAIN members page
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eduGAIN Support Knowledge Database
Who can the eduGAIN support team help?
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How can my Service Provider join eduGAIN?
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The quality of eduGAIN as an infrastructure depends strongly on the service quality of its member federations. The eduGAIN Support Team provides proactive support to support to reduce errors in eduGAIN metadata, and notify federation operators about real or potential problems with their entities. This helps ensure that IdPs and SPs in eduGAIN are configured and operated properly, which benefits improves the overall service quality of eduGAIN. This work is done in close collaboration with the eduGAIN Operations Team and service owners.
We use several analytic and survey tools, in addition to the checking tools listed above.
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