The eduGAIN Support Team provide reactive support and proactive support. Reactive support is typically answering requests sent to support@edugain.org. Proactive support is work that improves the eduGAIN service as a whole by pointing federation operators to issues with their metadata or their entities; it is done when needed or when deemed necessary or helpful.in close collaboration with the eduGAIN OT and service owner, and with goal to increase the quality of eduGAIN.
This page describes the support that the eduGAIN Support Team can provide.
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