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Reactive Support
We are starting to build building a Knowledge Database containing answers to frequently asked questions, and we list sources of help for specific issues. Before you raise a ticket directly with the eduGAIN Support Team, please check whether the knowledge database contains the information you need. If it does not, please raise a ticket by sending an email to support@edugain.org.
eduGAIN Support Knowledge Database
I cannot log in with eduGAIN
It is likely that you have login problems, for example a lost password, so you should contact your Home Organisation's IdP operator in the first instance. If you do not know this, please contact support@edugain.org and we can help find the details.
How can my Service Provider join eduGAIN?
Please see the page about How to Join eduGAIN as Service Provider.
Is there a problem with one of the eduGAIN services or tools?
| Tool | Support Contact |
|---|---|
| eduGAIN Metadata Distribution Service | edugain-ot@lists.geant.org |
| Other eduGAIN core infrastructure | edugain-ot@lists.geant.org |
| eduGAIN Connectivity Check (ECCS) | support@edugain.org |
| eduGAIN isFederated Check | support@edugain.org |
| eduGAIN Access Check | support@edugain.org |
| eduGAIN Attribute Release Check | support@edugain.org |
| eduGAIN Code of Conduct Monitor | support@edugain.org |
| DSX Discovery Service | support@edugain.org |
| Federation as a Service (FaaS) | faas@lists.geant.org |
Proactive Support
The quality of eduGAIN as an infrastructure depends strongly on the service quality of its member federations. The eduGAIN Support Team provides proactive support to reduce errors in eduGAIN metadata, and notify federation operators about real or potential problems with their entities. This helps ensure that IdPs and SPs in eduGAIN are configured and operated properly, which benefits the overall service quality of eduGAIN.
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