The eduGAIN support work consist of Support Team provide reactive support and proactive support. Reactive support is typically answering requests sent to support@edugain.org, and responses are sent we aim to answer in a specified timescale. Proactive support is work that improves the eduGAIN service as a whole by pointing federation operators to issues with their metadata or their entities. It has less time constraints, i.e. it can be is done when needed or when deemed necessary or helpful.
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