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Reactive Support

Please check whether your issue is answered in the knowledge base, below. If not, please raise a ticket We provide a Knowledge Database, below, which lists sources of help for specific issues and which contains answers to frequently asked questions. Before you raise a ticket directly with the eduGAIN Support Team by sending , please check whether the knowledge database contains the information you need. If it does not help, please send an email to support@edugain.org to raise a ticket with the eduGAIN Support Team.

eduGAIN Support Knowledge Database

TODO: decide what should be in here.

Proactive Support

The eduGAIN Support can and should also do Team provides pro-active support to keep eduGAIN metadata free of errors and pinpoint federation operators to real or potential problems with their entities. This helps ensuring that IdPs and SPs in eduGAIN are configured and operated properly. Therefore, this This benefits the overall service quality of eduGAIN as a whole infrastructure (even though eduGAIN basically is very much depending on the service quality of its member federations and their entities ).

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