Proposed sessions and topics:

• Services marketing within a wider strategic plan(CSC, Jisc, SURFnet)

Session objective: better working together of services managers and

Marcomms teams to ensure a good fit between needs and outputs, to align team strategic planning and to support company strategy.

Topics could include: aspects of relationship management, how to get users involved in service development, how do we liaise with customers / users? How can marketing and service teams work together on this?

Suggested format: share examples of best practices

• Brand management

Session objective: discuss brand management challenges and best practices for NRENs and GEANT community

Topics could include: when to use an NREN-name/logo, how to address a request for wider GEANT (and EU) recognition among users, practical approaches

Suggested format: panel discussion / interviews including open discussion with the whole group

Proposed topics:

• Progress to date on service catalogue for EOSC
• Network in more unusual places
• eduVPN
• AAI for virtual organizations
• OCRE
• What does RedIRIS do in blockchain
• Short overview of major developments planned  by NRENs in their service portfolios for the next 3 years