Page History

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• workflow
  • this label concerns everything related to workflows in the broadest sense
• procedures
  • this label concerns everything related to procedures that are in place in the different NOCs
• contact method
  • this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
    • e-mail
    • phone
      • call intake
      • IVR
      • call-duration
      • call-logging
      • call-mechanisms
    • fax
    • form
    • sms
    • *web
• call-intake
• IVR
• call-duration
• SLA
• SLD
• telco
• hardware
• upgrade
• configuration
• architectureSLA
• third-parties
• RMA
• incident
• changecontact