Convention for labels
- no caps, except acronyms
- no spaces between words, use "-"
- labels will be structured in a hierachical way
- labels can be optional or mandatory
- all proposed labels are in bold
Different Work Items (mandatory)
...
Generic Labels (optional)
- personnel
- this page label concerns everything related to personnel issues and consists of
- engaging
- educating
- changing
- removing
- outsourcing
- shift
- responsibility
- this page label concerns everything related to personnel issues and consists of
- workflow
- this label concerns everything related to workflows in the broadest sense
- procedures
- this label concerns everything related to procedures that are in place in the different NOCs
- contact method
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- phone
- call intake
- IVR
- call-duration
- call-logging
- call-mechanisms
- fax
- form
- sms
- *web
- this label concerns everything related to the different means that the NOC contact and can be contacted in, and consists of
- call-intake
- IVR
- call-duration
- SLA
- third-parties
- RMA
- incident
- change
- contact