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Mandatory | Comment | NORDUnet TTS field names | SWITCH field names | |
|---|---|---|---|---|
PARTNER_ID | | The unique ID of the TT source partner |
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ORIGINAL_ID | | The TT ID that was assigned by the party. |
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TT_ID | | The unique ID of the TT. | Key | Number |
TT_TITLE | | The title of the TT. | Summary | Ticket Description |
TT_TYPE | | The type of the TT. | Type |
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TT_PRIORITY |
| The TT priority. |
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TT_STATUS | | The TT status. | Status | State |
TT_SOURCE |
| The source of the ticket. |
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TT_OPEN_DATETIME | | The date and time when the TT was opened. | Created | Ticket opened |
TT_CLOSE_DATETIME | | The date and time when the TT was closed. | Closed | Ticket closed |
TT_SHORT_DESCRIPTION | | The short description of the trouble. |
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TT_LONG_DESCRIPTION |
| The detailed description of the incident/maintenance reported in the TT. | Description | Problem |
TYPE | | The type of the trouble. | Scope | Planned (check box) |
TT_IMPACT_ASSESSMENT | | The impact of the incident/maintenance. | Impact | Impact |
START_DATETIME | | The date and time that the incident/maintenance started. | Problem start | From |
DETECT_DATETIME |
| The date and time when the incident was detected. |
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REPORT_DATETIME |
| The date and time when the incident was reported. |
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END_DATETIME | | The date and time when the incident/maintenance ended. | Problem end | Until |
TT_LAST_UPDATE_TIME | | The last date and time when the TT was updated. |
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TIME_WINDOW_START |
| The window start time in which planned maintenance may occur. | Maintenance window starts | Scheduled starttime |
TIME_WINDOW_END |
| The window end time in which planned maintenance may occur. | Maintenance window ends | Scheduled endtime |
WORK_PLAN_START_DATETIME |
| Work planned (expected): start time in case of maintenance. |
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WORK_PLAN_END_DATETIME |
| Work planned (expected): end time in case of maintenance. |
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RELATED_EXTERNAL_TICKETS |
| The NOC entity related to the incident, | External reference |
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ADDITIONAL_DATA |
| Additional information. | Alarm info |
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RELATED_ACTIVITY |
| The TT IDs of the related incidents. | Related tickets |
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HISTORY | | The necessary actions/events log. | Update | Actions |
AFFECTED_COMMUNITY |
| Information about the community that was affected by the incident. | Affected organisations | Affected Org. |
AFFECTED_SERVICE |
| The service that was affected by the incident. | Service | Service |
LOCATION | | The location (Point of Presence (POP) site, city, etc.) | Site |
|
NETWORK_NODE |
| The NOC network node related to the incident. | Equipment |
|
NETWORK_LINK_CIRCUIT |
| The name of the network line related to the incident. | Connection |
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END_LINE_LOCATION_A |
| A-end of the link. |
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END_LINE_LOCATION_B |
| B-end of the link. |
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OPEN_ENGINEER |
| The engineer that opened the ticket. | Reporter | Author |
CONTACT_ENGINEERS |
| The engineers responsible for the incident settlement. | Assignee |
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CLOSE_ENGINEER |
| The engineer that closed the ticket. |
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HASH |
| Encrypted message hash. |
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| The organisation a TT is escalated to | Escalated to |
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| The time a TT was escalated | Escalation time |
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| Estimated time for a planned maintenance | Estimated outage |
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| Short report of issue i.e. problem and resolution | Final ticket report |
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| Organisation responsible for resolving issue | Fixer |
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| Internal information update, e.g. Name and phonenumber of engineers | Internal update |
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| Next time something is expected to happen with ticket | Next action due date |
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| Messages to management | Notify management |
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| Time service was actually unavailable | Outages (multivalues) | Impact start until |
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| Resolution to the issue | Resolution |
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| Information about how to verify status of the service | Service verification |
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| Version of software in e.g. affected equipment | Version |
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| whether SWITCH is responsible or the university itself |
| SWITCH_responsible |
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| whether the ticket is for internal use |
| Internal (checkbox) |
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| problem categories (Fiber, Configuration, Hardware, |
| cause |
