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13. Briefly explain implementation, configuration and activation of the service.
The entire section on Operational Service Operation is dedicated to this topic.
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14. How is the service tested before it is activated for the service user, and by whom?
E.g. end-to-end testing to confirm that service is working according to agreed performance levelsA new user merely means a new tenant in the existing production-grade system; this does not require extra testing.
15. Is there a person in charge of closing Service order?
E.g. confirmation that service is configured and working as expectedNo. If the self-service signup and usage do not work, the user should open a support request.
16. Is there a person who monitors that service user provisioning activities are assigned, managed and tracked efficiently to meet the agreed committed availability date?
E.g. someone who is responsible for tracking whether service activation is going as plannedNo. The self-service signup paths on both tenancy levels are well-tested and require no human supervision.
17. How (and by whom) is service user being contacted after service is activated?
E.g. the person who contacts the service user by email, phone call, etc.
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