...
17. How (and by whom) is service user being contacted after service is activated?
E.g. the person who contacts the service user by email, phone call, etcOn national-level tenancy, the contact details for the NRO are recorded in the eduroam Database. They would be contacted by eduroam OT in case of need.
On institution-level tenancy, the contact is between the respective NRO personnel and the eduroam IdP administrator. eduroam OT does not interfere with this local communication.
18. Is there a person or team in charge of closing the service user order?
E.g. after the service is activated, a person who is providing closing or management report.
...