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2. Is there a service user identification process?What
There is the process to decide if the service user is entitled to service - who and how is doing that?an existing process to determine eligibility for national-level tenancies. See "Access to Operations Support Services".
Institution-level eligibility within an NRO is determined by the NRO personnel according to their own processes. eduroam OT does not interfere with these eligibility decisions.
3. What kind of data is requested and collected from the customer/service user?
E.g. service user names, service user organization, etc.; How is data collected -Forms, applications, etc.?For national-level access, all data requests are happening by eduroam OT with the NRO onboarding process; this is not specific to eduroam Managed IdP.
For institution-level access, the data is listed in the service's data inventory.
4. How is the availability and/or feasibility of the service determined for a particular customer/service user?
E.g. if there are any customized service offerings to the service user or if the service is a part of the standard offering?
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