This page provides the questionnaire as a support for the definition of the business process flow for service ordering. The TMF name of the process is Order-to-Payment.
Text written with Italic letters explains the question in more details.
1. Who is the main point of contact for service ordering?
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4. How is the availability and/or feasibility of the service determined for a particular customer/service user?
There is no customised service offering. The system is designed for world-wide scalability, and new users can come in any time. The overall system is constantly monitored to see early in advance when its scalability is challenged.
Should a single national-level tenancy produce more than 10.000 active user accounts, a custom solution will be sought.
5. How is the availability of resources needed to support the service determined?
The system has been tested with highly parallel requests for 1.000.000 users simultaneously. The resources given in the corresponding page are sufficient to handle that load.
6. Is there any kind of customer/user subscription inventory used in the process?
E.g. database with detailed information about customers and services provided to them?The system includes an embedded MySQL/MariaDB instance which holds all customer information.
7. Is there a need to contact the service user during the order completion phase? If yes, who is doing that and how?
E.g. if service user participates in commissioning or end-to-end testing during service setup phase.No.
8. Is there a person in charge of issuing a Service order and how is that being done?
E.g. The person who checks that all requirements are met, the customer request can be fulfilled, and then issues an order to implement the serviceSince there are no service orders, such a person does not exist.
9. Is there a person in charge of issuing a Resource order and how is that being done?
Resource orders are not needed. If the service requires special resources that need to be provisioned (e.g. hardware, switches, servers, etc.) this would be the person initiating the process to obtain themscalability of the overall system becomes insufficient at some point, it is part of the normal DevOps activity to provide more resources for the components in question.
10. What if adequate resources are missing (e.g. servers, network equipment, etc.)? Is there a person in charge of supply, allocation and installation of needed resources? How are new resources configured and tested? Describe that process.
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