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This page contains service description outlining how and where service should be used, targeted users, service delivery model and service elements and topology. RESPONSIBLE: Information provided in this page is initially populated by the development team (during the transition phase), and revised based on the need or in a yearly service check by service_name Service Manager, with exception of CBA which remains the responsibility of business development team. |
Service description
Add brief description of the service, how and where service should be used, typical or key use cases or scenarios (for various groups/levels of end users) and other relevant overview information
Users
Add definition of who are the targeted users, estimate about possible number of users etc.
Contacts
All operations, business development and stakeholders contacts
The purpose of eduroam (education roaming) is to provide secure, worldwide roaming access service for the international research and education community.
The eduroam service allows students, researchers and staff from participating institutions to obtain Internet connectivity on their mobile devices across their campuses and when visiting other participating institutions. The architecture that enables this is based on a number of technologies and agreements, which together provide the essential eduroam user experience: “open your laptop and be online”.
The basic principle underpinning the security of eduroam is that the authentication of a user is carried out at his/her home institution using the institution’s specific authentication method. The authorisation required to allow access to local network resources is carried out by the visited network.
GÉANT operates the confederation-level service for members of the European eduroam Confederation, which is formed of autonomous roaming services who agree to a set of defined organisational and technical requirements by signing and following the eduroam policy declaration is based on the eduroam service definition. The confederation’s goal is to provide a secure, consistent and uniform network access service to its users.
Users
eduroam users are National Roaming operators, that are responsible to operate eduroam service on a National level for their country. Up to date list of eduroam users is available at eduroam monitor site.
Contacts
| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
| Miroslav Milinovic | help@eduroam.org | eduroam-ot@lists.geant.org | eduroam-ot@lists.geant.org |
Service delivery model
Add explanation about organisation of service delivery
The European eduroam service is built hierarchically. At the top level sits the confederation-level service, which provides the confederation infrastructure required to grant network access to all participating members of the eduroam service together with a set of supporting services. This confederation service is built upon the national roaming services, operated by the national roaming operators (NROs – in most cases, NRENs). National roaming services make use of other entities, for example, campuses and regional facilities. eduroam service delivery model is presented in the following picture.
The European service is governed by the eduroam Steering Group (SG), while day-to-day operations are carried out by the eduroam Operations Team (OT).
In addition to operating the service’s basic technical infrastructure, the GÉANT eduroam team also delivers a supporting services suite to facilitate the widespread deployment of eduroam. This suite includes a central database (eduroam db) with information about participating institutions, monitoring & metering tools (f-ticks) and a Configuration Assistant Tool (CAT) for end users and campus administrators.
Service Elements
Service Elements, with brief description and links to products, resource instances and software stack of the service, indicating the software components types - if they are internally (in-house) developed, OSS or commercial off-the-shelf software. Service elements can be grouped in two following categories:
Technology infrastructure
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A web interface to the database is implemented, and it allows various views of the database content. Some of these are public, while others are restricted to predefined user groups. The decision on the availability of the information lies with the eduroam SG. Data exchange with other applications related to the eduroam service is subject to prior approval by the eduroam SG. The eduroam database and its web interface is run and maintained by the OT.
Trouble Ticketing System (TTS)
First level support uses Trouble Ticketing System (TTS) is used for the eduroam OT in order to document its work, and to allow authorised users from the predefined user groups to report any irregularities in the eduroam service. Ovo vise ne postoji !???to recive and process user requests. TTS system used is based on Request Tracker software and is provided by GEANT association. The support is available at help@eduroam.org
eduroam Website
The eduroam website is run and maintained by the OT. It is the central information point for eduroam users at the same time providing information and links for all user groups (see Section 3, Users).
eduroam CAT
The eduroam Configuration Assistant Tool (CAT) has been developed to help organisations offering their users eduroam access. The tool builds customised installers for a range of popular PC and smartphone platforms and enhances the security for the end user.
The tool ensures that users are protected against rogue wi-fi hotspots accessing usernames and passwords.
The tool builds a specific configuration for each participating organisation and so users should ensure they are downloading the correct installer. If your organisation is not listed on the CAT website then please contact your institutions IT department for advice.
Cost Benefit Analysis
Provide URL to last valid CBA
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