eduroam Managed IdP service should transition from its pilot under the JRA3, into the SA2 production operations. The exit development pilot gate was approved by the PLM on 25th of June , officially marking the start of transition.
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No | Work item | Responsible | Comment | Status | Start date | End date | ||||||
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1 | Preparation of documentation - based on the SA2 Service Template | |||||||||||
Service Description | -Development team prepares -SM signs off | |||||||||||
Service policy (Terms of use, SLA) | -Development team prepares -SM signs off | Do we need to update the eduroam service definition or other formal document? Or we want a separate Terms of use/ SLA / Contract? There is a head terms contract in development by GEANT, would need adapting to this service To be discussed with Miro and GEANT(Nicole/core team). | ||||||||||
Branding and Visibility | -Development team prepares -SM signs off | Web page text at https://www.eduroam.org/eduroam-managed-idp/ | ||||||||||
Operational Requirements | -Development team prepares -SM and core team sign off | |||||||||||
OLA | -Development team prepares -SM and core team sign off | There is no OLA template at the moment, but potentially Nicoles/Nicole's core team can help out. | ||||||||||
Operational documentation | -Development team prepares -SM signs off, test team can validate | |||||||||||
Operational processes | -Development team prepares -SM signs off, test team can validate | Need to define: service order , (what happens from point of interest to service availability for a customer) and support process - Marina to seek for the questionnaire prepared by the Task 4, Stefan would provide the info and Task 4 can draw the flow charts (Marina and Justin to look to questionnaires) | ||||||||||
User documentation | -Development team prepares -SM signs off, test team can validate | |||||||||||
User support | -Development team prepares -SM signs off, test team can validate | Prepare the FAQ for the first level support | ||||||||||
GDPR - data inventory, privacy notice, DPA | -Development team prepares -GDPR accountable and SM signs off | Data inventory prepared as part of the eduroam one | IN PROGRESS | |||||||||
2 | Test and validation | |||||||||||
Make a test plan | Development team and Test team prepares | Testing of the code and penetration testing was already done Define with Stefan and Miro on what needs to be tested | ||||||||||
3 | IPR compliance checking | |||||||||||
IPR compliance | IPR accountable | Define with Stefan and Miro on what needs to go through the IPR check and send a request | ||||||||||
4 | GDPR compliance checking | GDPR accountable | ||||||||||
Data inventory and mapping | Data inventory is already prepared | |||||||||||
Update the privacy notice | Update the eduroam privacy notice to include the managed eduroam IdP as well. Publish once the production gate is passed. | |||||||||||
Prepare the data processing agreement | ||||||||||||
Operational team establishment | ||||||||||||
Appoint service manager | Operations accountable | It comes under the eduroam service family and existing service manager. |
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Define roles, skills, manpower needed | Development team | |||||||||||
Appoint operational team members | SM | |||||||||||
Operational team training | ||||||||||||
Support team establishment | ||||||||||||
Support team training | ||||||||||||
Deployment in production environment | ||||||||||||
Central monitoring set up | core team |
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Back up and restore | core team |
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Resource inventory configured | core team |
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VM provision | GEANT IT VMs | If the outstanding issues with the GEANT IT VMs are not resolved till the end of July, they will be sourced form an NREN or comecrcial | ||||||||||
Installation of the components |
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stefan/miro needs to write up this in details ... | ||||||||||||
Service Promotion | ||||||||||||
Web site update | PR team Development team to provide the text Marina can share a narrative template Justin to check with Karl what is prepared | Prepare all in the eduroam PR site, but publish when the production gate is passed. Web page draft at https://www.eduroam.org/eduroam-managed-idp/ A new page describing the service offering (similar to CAT). Link that new page from the NRO page and Institution page. | ||||||||||
Promotion of the service | Talk to Nathalie/Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there. Promotion via the eduroam-SG, by the service manager | |||||||||||
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